Customer Support Specialist
2 weeks ago
We are seeking a skilled Customer Support Specialist to join our team at Antech Diagnostics. As a key member of our support team, you will provide remote customer and technical support for our diagnostic reference laboratory services. Your expertise in veterinary nursing will enable you to understand the needs of our clients and provide a smooth experience.
Key responsibilities include:
- Providing first point of contact for customers using our diagnostic reference laboratory services
- Liaising with clinical pathologists, laboratory operations, transport, external laboratories, and IT support to ensure prompt delivery of service to clinicians
- Providing remote customer support related to product or service installation, training, and troubleshooting
- Advise customers on the use of our products, equipment, and services, and provide training documentation
- Troubleshoot customer problems with assistance from in-house technical resources and others as needed
- Support new customer installations and respond to any issues that arise
Requirements:
- RVN degree or equivalent preferred, or combination of education and industry experience
- Technical skills to troubleshoot and resolve problems with our products and services
- Communication skills, both written and verbal, including presentation skills
- Relationship management skills, including ability to resolve difficult customer situations
- Ability to work collaboratively with internal departments to solve problems and address customer needs
Benefits:
- 5 weeks holiday + bank holidays + 1 day birthday leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Wellness program including: employee assistance program, eyecare voucher scheme and free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
- Retail, Restaurant and Cinema discounts
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