Customer Operations Manager

3 weeks ago

Leamington Spa, Warwickshire, United Kingdom AUCTORO RECRUITMENT LIMITED Full time
Customer Operations Manager

We are seeking a highly skilled Customer Operations Manager to join our team in Warwickshire. As a key member of our operations team, you will be responsible for overseeing the operational aspects of customer service, ensuring alignment with our broader customer service strategy.

The ideal candidate will have extensive experience in managing customer service operations, including team leadership and resource optimization. They will be able to align operational strategies with broader customer service goals and insights, and possess strong analytical skills to monitor and interpret key performance indicators (KPIs) and make data-driven decisions.

Key Responsibilities:

  • Manage Team Leaders: Oversee the performance of team leaders to ensure effective execution of customer service strategies and operational efficiency.
  • Develop Team: Drive recruitment, talent acquisition, coaching, and mentoring efforts to build and maintain a high-performing, motivated, and engaged team.
  • Strategic Integration: Harmonize the operational strategies of team leaders with customer journey insights provided by journey managers, creating a cohesive service experience.
  • Resource Optimization: Ensure optimal allocation of resources that supports both operational needs and customer journey enhancements.
  • Performance Oversight: Monitor a range of KPIs from operational efficiency to customer satisfaction, ensuring they align with and support strategic objectives.
  • Liaison: Actively address and resolve potential tensions between team leaders and journey managers to maintain operational harmony and strategic coherence.

Key Skills, Experience & Knowledge:

  • Operational Management: Extensive experience in managing customer service operations, including team leadership and resource optimization.
  • Strategic Integration: Proven ability to align operational strategies with broader customer service goals and insights.
  • Analytical Skills: Strong analytical skills to monitor and interpret key performance indicators (KPIs) and make data-driven decisions.
  • Integrity and Accountability: Ensures that all initiatives and team actions uphold the company's values, working openly and honestly without compromising our principles.
  • Trust and Empowerment: Demonstrates trust in team capabilities by delegating tasks and empowering team leaders, fostering confidence and initiative.
  • Curiosity and Innovation: Constantly seeks feedback and explores innovative approaches to enhance operational efficiency and customer satisfaction.
  • Inclusivity and Team Development: Fosters an inclusive team environment where diverse ideas are valued, contributing to comprehensive and effective solutions.
  • Passion for Excellence: Approaches all tasks with enthusiasm and a commitment to achieving and maintaining high standards in every aspect of customer operations.

Our client looks for people who are open-minded, embrace new ways of working, step out of their comfort zone, and look to continuously learn. Opportunities to progress, to develop, and to be recognized for your achievements are part of our client's daily life, and they want to share that with you.

  • Customer Service Operations Manager

    4 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Calor Gas Limited Full time

    About the RoleWe are seeking a Customer Operations Manager to play a key role in shaping and overseeing the operational aspects of our customer service teams, ensuring alignment with our broader Customer Service strategy.This is a pivotal role where you'll have the opportunity to make a significant impact on both the customer experience and the performance...

  • Customer Service Operations Manager

    4 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Calor Gas Limited Full time

    About the RoleWe are seeking a Customer Operations Manager to play a key role in shaping and overseeing the operational aspects of our customer service teams, ensuring alignment with our broader Customer Service strategy.This is a pivotal role where you'll have the opportunity to make a significant impact on both the customer experience and the performance...

  • Customer and Trading Manager

    1 month ago

    Leamington Spa, Warwickshire, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly skilled and motivated Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading the overnight team and ensuring the smooth operation of our store during night shifts.Key ResponsibilitiesLead the overnight team and ensure the store is ready...

  • Customer and Trading Manager

    1 month ago

    Leamington Spa, Warwickshire, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly skilled and motivated Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading the overnight team and ensuring the smooth operation of our store during night shifts.Key ResponsibilitiesLead the overnight team and ensure the store is ready...

  • Customer Relationship Operations Support Specialist

    1 month ago

    Leamington Spa, Warwickshire, United Kingdom NHS Arden and Greater East Midlands Commissioning Support Unit Full time

    Job SummaryThe Customer Relationship Operations Support role is a vital part of ensuring we maintain a deep understanding of our customers, the opportunities being developed, and the insights of our market. Working closely with the Director - Bids & Development, Client Business Partner, and Customer Account Directors, you will be responsible for managing and...

  • Customer Relationship Operations Support Specialist

    1 month ago

    Leamington Spa, Warwickshire, United Kingdom NHS Arden and Greater East Midlands Commissioning Support Unit Full time

    Job SummaryThe Customer Relationship Operations Support role is a vital part of ensuring we maintain a deep understanding of our customers, the opportunities being developed, and the insights of our market. Working closely with the Director - Bids & Development, Client Business Partner, and Customer Account Directors, you will be responsible for managing and...

  • Customer and Trading Manager

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Sainsbury's Full time

    Job DescriptionJob Title: Customer and Trading ManagerJob Summary: We are seeking a highly motivated and experienced Customer and Trading Manager to join our team. As a Customer and Trading Manager, you will be responsible for leading the overnight team and ensuring the smooth operation of the store during night shifts.Key Responsibilities:Lead the overnight...

  • Customer and Trading Manager

    3 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly skilled and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading the overnight team and ensuring the smooth operation of our store during night shifts.Key ResponsibilitiesLead the overnight team and ensure the effective...

  • Customer and Trading Manager

    3 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly skilled and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading the overnight team and ensuring the smooth operation of our store during night shifts.Key ResponsibilitiesLead the overnight team and ensure the effective...

  • Customer and Trading Manager

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Management Professional to join our team as a Customer and Trading Manager. As a key member of our store management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and achieve sales targets.Key Responsibilities:Lead a team of...

  • Customer Service Manager

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead a team of colleagues to deliver excellent...

  • Customer Service Manager

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead a team of colleagues to deliver excellent...

  • Customer Service Manager

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth in our stores.Key ResponsibilitiesLead a team of colleagues to deliver...

  • Customer Service Manager

    3 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead a team of colleagues to deliver exceptional...

  • Customer Service Manager

    3 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead a team of colleagues to deliver exceptional...

  • Store Operations Manager

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom The Original Factory Shop Full time

    At The Original Factory Shop, we're looking for a Store Operations Manager to help us deliver exceptional customer experiences across our stores nationwide. As a key member of our management team, you'll be responsible for creating a friendly, welcoming environment that drives sales and customer satisfaction.Key responsibilities include:Assisting the...

  • Removals Operations Manager

    1 month ago

    Leamington Spa, Warwickshire, United Kingdom Red Recruit Full time

    Removals Operations Manager OpportunityWe are seeking a highly skilled Removals Operations Manager to join our team at Red Recruit. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our removals services, ensuring seamless execution and exceptional customer satisfaction.Key Responsibilities:Manage...

  • Warehouse Operations Manager

    1 month ago

    Leamington Spa, Warwickshire, United Kingdom BRAVISSIMO Full time

    About the RoleBRAVISSIMO is seeking a highly motivated and experienced Warehouse Department Manager to lead our warehouse operation. As a key member of our team, you will be responsible for ensuring the smooth day-to-day running of our warehouse, including stock management, customer order fulfillment, and team management.About YouWe are looking for a...

  • Warehouse Operations Manager

    1 month ago

    Leamington Spa, Warwickshire, United Kingdom BRAVISSIMO Full time

    About the RoleBRAVISSIMO is seeking a highly motivated and experienced Warehouse Department Manager to lead our warehouse operation. As a key member of our team, you will be responsible for ensuring the smooth day-to-day running of our warehouse, including stock management, customer order fulfillment, and team management.About YouWe are looking for a...

  • Restaurant Operations Manager

    1 week ago

    Leamington Spa, Warwickshire, United Kingdom Welcome Break Full time

    Restaurant Operations ManagerWelcome Break is seeking a skilled Restaurant Operations Manager to support the Restaurant Manager in every aspect of running the unit – from people management to driving sales and profitability.As a Restaurant Operations Manager, you will be responsible for:Managing a team of restaurant staff to deliver exceptional customer...