Administration Assistant
5 months ago
Administration Assistant - Permanent Contract to Start ASAP
Location: Leamington Spa (CV34)
Hours of Work: 9.00am - 5.30pm - Mon - Fri (36.25hrs)
**Salary**: £20,250pa
Job Role:
- Assess and resolve administrative enquiries or requests primarily in writing by electronic channels to ensure that the customer requests/enquires are resolved at the first point of contact unless specialist knowledge or investigation is needed.
- Responsible for accurately maintaining company systems so that any information given, actions taken relating to any customer enquiry are logged and followed up within agreed SLA’s
- Opening daily post and distribute post to Collections and Litigation teams
- General administrative tasks
- Responsible for ensuring that every customer receives a positive customer experience on every contact
- Accountable for using sound judgement and taking decisions within established procedures
Key Competencies
- Previous administration experience.
- Experienced user of Microsoft Office
- Ability to work to targets and SLAs
- Experience of investigating queries
- Works closely with colleagues across the Firm.
- Demonstrates equality towards all colleagues and endorses diversity.
- Ability to build effective relationships with clients and colleagues
- Accuracy and attention to detail
- Able to observe and maintain confidentiality
- Continually assesses own performance and takes decisive action to maximise results.
- Effective organisation and time management skills, with the ability to multi-task and prioritise workload.
- Sector**Commercial**
- Start**05/09/23**
- End**03/10/23**
- Contact**Michelle Bastock**
- Job Ref**0000040528
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