Medical Administrator/receptionist
3 months ago
We are looking for a cheerful, enthusiastic Receptionist/Administrator to join our friendly, busy GP practice for 37 hours per week (job share possible.) Must be computer literate, have excellent customer service/telephone skills, be friendly and flexible and able to work as part of a team or on your own.
Training will be given but experience in customer service/reception would be preferred.
- Take pride in delivering outstanding customer service.
- Have a can-do attitude with focus on what can be done to overcome limitations when dealing with enquiries.
- Possess excellent communication skills both over the phone and in person, with the ability to deal confidently with patients and clinicians in a friendly and professional manner.
- Be reliable and flexible.
- Use his/her own initiative and able to work well under pressure.
- Carry out requests from management as needed.
- Have great organisation skills with the ability to manage and complete tasks according to priority.
**Responsibilities will include**:
- Meeting and greeting patients, clinicians and visitors at the reception desk, providing a friendly and helpful welcome.
- Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the practice appointments system
- Processing online consultations and ensuring patients are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
Work Location: In person
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