Receptionist
4 months ago
**Performance**
- Take ownership of the daily and weekly tasks to be completed by the reception team
- Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products
- Conduct regular system reviews to identify and action issues around debt, open courses, DNAs
**Key Performance Indicators Performance**
- Achievement of Oral Health Products target
- Smile checker completion
- Debt in line with practice target
- Open courses in line with practice target
**People**
- Build and nurture great working relationships with the Clinical team
- Be actively involved in the smooth running of the practice by working well with your practice team
- Share your knowledge and experience with team members and undertake any suitable training to enhance your job role
**Process**
- Fill the diary and optimize appointment booking by using the principles of colour coded SMART diaries
- Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
- Always adhere to mydentist policies and procedures
**Patients**
- Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
- Accurately update and protect patient information including on the patient electronic database
- Book next appointments before the patient leaves and action reminders including courtesy calls
**Person Specification**
- Caring and compassionate
- Excellent interpersonal skills including a professional and welcoming telephone manner
- Excellent organizational skills in order to manage multiple tasks and process timelines
- Demonstrates flexibility
- Able to build strong relationships with the Practice team
- Excellent verbal and written communication skills
- Willingness to learn about all products and services offered
- Ability to use IT and operate a computer based systems,
Administrative Duties:
- Scheduling
- Carrying out requests from management as needed
- Answering phone calls and transferring them as necessary
- Greeting and welcoming visitors
Financial Duties:
- Processing payments
- Billing
**Job Types**: Permanent, Full-time
**Salary**: From £10.50 per hour
Expected hours: 40 per week
**Benefits**:
- Additional leave
- On-site parking
- Referral programme
- Store discount
Schedule:
- 8 hour shift
- Overtime
COVID-19 considerations:
Masks to be worn at all times, maintain social distancing, all surfaces sanitized regularly, patient's required to sanitize on entry to building and exit.
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Dental receptionist: 1 year (preferred)
Willingness to travel:
- 25% (preferred)
Work Location: In person
Reference ID: 778
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