Receptionist/ Clerical Officer- Outpatients

9 months ago


Port Talbot, United Kingdom Swansea Bay University Health Board Full time

Clerical officers provide administrative/reception support to facilitate the smooth, efficient and effective running of outpatient clinics, greeting patients, attending and appointing appointments on WPAS, handling of patient notes and tracking of notes on IFIT, accurate data entry on WPAS and delivering notes to secretaries. Also, assisting the clerical manager and supervisor with the maintenance of clinics, cancelling clinics, contacting patients to cancel or arrange appointments. The outpatient clerical officer provides a point of contact for nursing and medical staff and patients during clinic. The two busy outpatient departments at Neath/Port Talbot hospital host a wide range of clinics.

Both nursing and clerical staff work closely together to provide the best possible experience during the clinic visit for the patient and their family. We offer patient centred care as per trust values and endeavour to always put the patient first. The two departments are open Monday to Friday but we also cover weekend and evening clinics, both evening and weekend work is optional.


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