Upc Oohs Receptionist/driver

Receptionist Provide a reception service for patients who attend the GP Out of Hours Service on their arrival at the Treatment Centre. Provide a professional response to all Health Professionals who contact the service in person or by telephone. Calls may bereceived from Hospital staff, Paramedics, Community Nursing Staff, ED Clinicians etc. Manage patients referred from the Emergency Department in accordance with agreed protocols.

There may be a need toovercome barriers to understanding the service when speaking to patients or relatives. Arrange appointments in the Treatment Centre in accordance with timescales appropriate to the clinical priority. This will involve contacting patients by telephone and may require the use of tact and persuasive skills to encourage attendance at a Treatment Centre. Receive direct referrals from Health Professionals in accordance with agreed protocols.

This will include Paramedics,Community Nursing Staff, ED Clinicians. Liaise with the GP undertaking Home Visits to ensure that the visits are undertaken within timescales appropriate to theclinical priority and to make comfort calls to patients / carers when delays occur. Develop good working relationships with OOH GPs, staff in the 111 Call Handling Centre and other Health Professionals whocontact the service. Enter patient details on the system ensuring that the WDS look up is completed Deal with general telephone enquiries and to refer those requiring patient care/advice to nursing staff DriverReceive in the GPs absence (by telephone or electronically) demographic data relating to visits to be undertaken and ensurethat the GP contacts the Treatment Centre to obtain clinical information as required.

Plan journeys in discussion with the GP to ensure that visits are undertaken within the timescale appropriate to the clinicalpriority of the patient.