Reservations Host

4 months ago

Richmond, United Kingdom Petersham Nurseries - Richmond Full time

**Reservation Host Position Purpose**

A dual role. Restaurant Management will either rota you on as a Reservations Agent or Restaurant Host. When the Restaurant is open, there is always a minimum requirement for at least one Reservations Agent and one Restaurant Host.

When you are scheduled to be a Restaurant Host, it is your responsibility to welcome, greet and sit all guests arriving for service, and support the Reservations Agent taking customer telephone enquiries.

It is the responsibility of the Reservations Agent and Restaurant Host to cover each other’s breaks, including lunch so at no point is the phone system left unattended.

**RESERVATIONS AGENT**

**DAILY/ GENERAL**
- Daily briefing with fellow receptionist, hostess and restaurant manager on shift for allocation of jobs, notification of reservations the day ahead, agreement to manage breaks and any other handovers from day before.

**RESERVATIONS**
- Check bookings week ahead and check the cover flow/ reservations staggered correctly (in case there are too many tables booked at any one time)
- Reservations are maximised in communication with kitchen and restaurant management;
- Guests are profiled and flagged appropriately daily/ as required;
- Guest information is entered accurately and correct;
- Floor plans are as required;
- Update NS in Open Table;
- Oversee cancellations and credit card charging;
- Dialogue communicated to customers is correct and accurate;
- Ensure scheduling of private events entered accurately in OT;
- Continuous review reservations diary for three months ahead;
- Daily meeting (take a copy of daily reports and flag any VIP's/Regulars) 11.30
- Attend weekly F&B Ops meeting and share comms/ report on calls and covers, including monthly report (online covers with graph + Open Table covers analysis)
- Where scheduled attend Reception catch up meeting to communicate feedback or training points to reception team;
- Host Open Table/ Reservation Training sessions for fellow receptionists ensuring they have the most up-to-date information and trained fully in taking reservations to spec.
- Look at daily service report and action any issues/communicate any feedback. Contribute to the daily service report.
- Assist Restaurant Manager with complaint handling - ensuring customers are responded to within 24 and 48 hours.
- Liaising with the kitchen and restaurant managers to ensure they have the most up-to-date daily information about bookings, important relevant information;
- In support of the Restaurant Manager you are also responsible to confirm large parties reservations in the week ahead, liaising with the upmost professionalism with customers, communicating with the kitchen regarding menus, numbers, expectations.

**HOST**

The hostess is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the hostess to greet arriving guests, welcome them into the establishment, make a great impression and seat them.

Your responsibilities will include, but not be limited to:

- Ensure host station/ desk clean and organised at all time
- Check with Restaurant Manager/ Reservations Agent to ensure you have the most up-to-date booking sheet and information for the day
- Have full knowledge of Open Table booking system so to assist customer with their reservations
- Greets customers, escort to their table, pull seat out for the ladies, take coats and present menus
- Make sure the section waiter is aware their table has been seated
- Keep in constant contact with the servers and the kitchen to ensure smooth service
- Thank and say goodbye to all guests
- Cover Reservations Agent lunch break and assist answering phones when more than one-line ringing.

**PERSON SPEC**:

- Excellent organisational and time management skills;
- Excellent IT skills, including knowledge of a range of software packages;
- The capacity to prioritise tasks and work under pressure;
- Ability to liaise well with others and delegate tasks;
- Strong oral and written communication skills;
- Ability to work on your own initiative;
- Attention to detail;
- Flexibility and adaptability to changing workloads;
- Problem-solving skills and project management ability.

Other
- Flexible working includes regular weekend, bank holiday and occasional evening working.
- Proactively seek out a full working knowledge of phone system, Outlook, Sharepoint, Open Table.

Key Performance Indicators (KPIS)
- Lead by example offering excellent customer service
- Familiarise yourself with regular diners and VIP guests
- Reservation management and staggering

Competencies
- Planning & Organising
- Resilience & Composure
- Integrity & Trust
- Working with Others
- Leading & Managing
- Setting Direction

We look forward to hearing from you.

INDFOH

  • Reservations Host

    3 months ago

    Richmond, United Kingdom Petersham Nurseries - Richmond Full time

    **Host - Position Purpose** A dual role. Reservations Management will either rota you on as a Reservations Agent or Restaurant Host. When the Restaurant is open, there is always a minimum requirement for at least one Reservations Agent and one Restaurant Host. When you are scheduled to be a Restaurant Host, it is your responsibility to welcome, greet and...

  • Reservations Host

    4 months ago

    Richmond, United Kingdom Petersham Nurseries - Richmond Full time

    **Reservations Host** **Position Purpose**: A dual role. Reservations Management will either rota you on as a Reservations Agent or Restaurant Host. When the Restaurant is open, there is always a minimum requirement for at least one Reservations Agent and one Restaurant Host. When you are scheduled to be a Restaurant Host, it is your responsibility to...

  • Reservations Host

    4 months ago

    Richmond, United Kingdom Petersham Nurseries - Richmond Full time

    **Description** **Reservation Host Position Purpose** A dual role. Restaurant Management will either rota you on as a Reservations Agent or Restaurant Host. When the Restaurant is open, there is always a minimum requirement for at least one Reservations Agent and one Restaurant Host. When you are scheduled to be a Restaurant Host, it is your...

  • Reservations Host

    3 months ago

    Richmond, United Kingdom Tapas Brindisa Kitchens - Richmond Full time

    **Reservation Host** We are looking for a bubbly Reservations Host to join our Brindisa family. You will be the first and the last person our guests see and you make sure that all of them, receive a warm Brindisa welcome. You’ll have experience in restaurant reservations or a similar role within a reception or bookings team. This will be alongside a love...

  • Reservations Host

    4 months ago

    Richmond, United Kingdom Tapas Brindisa Kitchens - Richmond Full time

    **Reservation Host** We are looking for a bubbly Reservations Host to join our Brindisa family. You will be the first and the last person our guests see and you make sure that all of them, receive a warm Brindisa welcome. You’ll have experience in restaurant reservations or a similar role within a reception or bookings team. This will be alongside a love...

  • Restaurant Sales Manager

    2 weeks ago

    Richmond, Greater London, United Kingdom Petersham Nurseries - Richmond Full time

    Restaurant Sales ManagerPetersham Nurseries - Richmond is seeking a highly commercial and driven Restaurant Sales Manager to join our team in Covent Garden. As the first point of contact for our customers, you will work closely with our hosts and General Managers to offer an exceptional experience and drive sales.Key Responsibilities:Secure reservations in...

  • Restaurant Sales Manager

    2 weeks ago

    Richmond, Greater London, United Kingdom Petersham Nurseries - Richmond Full time

    Restaurant Sales ManagerPetersham Nurseries - Richmond is seeking a highly commercial and driven Restaurant Sales Manager to join our team in Covent Garden. As the first point of contact for our customers, you will work closely with our hosts and General Managers to offer an exceptional experience and drive sales.Key Responsibilities:Secure reservations in...

  • Restaurant Sales Manager

    1 month ago

    Richmond, United Kingdom Petersham Nurseries - Richmond Full time

     Restaurant Sales Manager - reporting to the Board of Directors.OperationsLocation - Covent Garden. Position Purpose The Restaurant Sales Manager is a highly commercial and driven individual who is the first port of call in our customer’s journey. They will work closely with our hosts and General Managers in the restaurants to offer customers an...

  • Guest Services Coordinator

    1 month ago

    Richmond, Greater London, United Kingdom Scott's Restaurant - Team Member Full time

    Scott's Restaurant is on the lookout for a polished and customer-oriented Guest Services Coordinator to enhance their vibrant team. This establishment is renowned for its exquisite menu and welcoming ambiance. If you are enthusiastic about the hospitality industry and possess outstanding organizational abilities, this role could be an excellent fit for...

  • Front of House Ambassador

    3 weeks ago

    Richmond, Greater London, United Kingdom TROIA (UK) RESTAURANTS LIMITED Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Receptionist to join our dynamic team at Scott's Richmond, a renowned dining destination in Richmond-Upon-Thames.Key Responsibilities:Greet and Welcome Guests: Provide a warm and professional welcome to our guests, setting the tone for their experience at our restaurant.Manage Reservations:...

  • Reception and Guest Services Coordinator

    3 weeks ago

    Richmond, Greater London, United Kingdom TROIA (UK) RESTAURANTS LIMITED Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Receptionist to join our dynamic team at Scott's Richmond, a renowned dining destination in Richmond-Upon-Thames.Key Responsibilities:Greet and Welcome Guests: Provide a warm and professional welcome to our guests, setting the tone for their experience at our restaurant.Manage Reservations:...

  • Bartender

    4 months ago

    Richmond, United Kingdom Be At One Full time

    **Location: Be At One Richmond** We are looking for what we call Party Starters. Be At One is built by bartenders and our goal is not only to train you to become the best bartender you can be, but to guide you into being a leader! You just need a great personality and a natural ability to deliver service in a way that makes a night out something to...

  • Receptionist

    4 months ago

    Richmond, United Kingdom Scott's Richmond Full time

    Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s...

  • Receptionist

    3 months ago

    Richmond, United Kingdom Scott's Richmond Full time

    Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s...

  • Marketing Events Specialist

    2 weeks ago

    Richmond, Greater London, United Kingdom Sabre Full time

    About SabreSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Our company is positioned at the center of the travel industry, shaping the future by offering innovative...

  • Marketing Events Specialist

    2 weeks ago

    Richmond, Greater London, United Kingdom Sabre Full time

    About SabreSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Our company is positioned at the center of the travel industry, shaping the future by offering innovative...

  • Experiential Marketing Manager

    1 month ago

    Richmond, Greater London, United Kingdom Sabre Full time

    Sabre is a leading technology firm that drives innovation in the global travel sector. By harnessing advanced technology, we develop comprehensive solutions that address significant opportunities and tackle complex challenges within the travel landscape. At the forefront of the travel industry, we are dedicated to shaping the future through innovative...

  • Event Marketing Coordinator

    1 month ago

    Richmond, Greater London, United Kingdom Sabre Full time

    Sabre is a leading technology firm that drives innovation in the global travel sector. By harnessing advanced technology, we deliver comprehensive solutions that address significant opportunities and tackle complex challenges within the travel landscape. At the forefront of the travel industry, we are dedicated to shaping the future through groundbreaking...

  • Events Marketing Specialist

    2 months ago

    Richmond, United Kingdom Sabre Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.  Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for...

  • Bartender

    2 months ago

    Richmond, United Kingdom Stonegate Group Full time

    Location- Be At One We are looking for what we call Party Starters. Be At One is built by bartenders and our goal is not only to train you to become the best bartender you can be, but to guide you into being a leader! You just need a great personality and a natural ability to deliver service in a way that makes a night out something to remember! Can...