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Reception and Guest Services Coordinator

2 months ago

Richmond, Greater London, United Kingdom TROIA (UK) RESTAURANTS LIMITED Full time
Job Description

We are seeking a highly skilled and customer-focused Receptionist to join our dynamic team at Scott's Richmond, a renowned dining destination in Richmond-Upon-Thames.

Key Responsibilities:
  • Greet and Welcome Guests: Provide a warm and professional welcome to our guests, setting the tone for their experience at our restaurant.
  • Manage Reservations: Ensure accurate and efficient table assignments, utilizing your organizational skills to maximize guest satisfaction.
  • Coordinate with the Service Team: Collaborate with the service team to ensure a seamless dining experience, maintaining the highest standards of service and guest satisfaction.
  • Answer Inquiries: Respond to phone calls and inquiries, providing information and assistance to our guests.
  • Maintain the Reception Area: Ensure the reception area is clean, organized, and welcoming to our guests.
Requirements:
  • Previous Experience: Previous experience as a receptionist or host/hostess in a restaurant or hospitality setting.
  • Technical Skills: Experience with either Open Table or Seven Rooms, with a strong understanding of reservation management systems.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Organizational and Time Management Skills: Strong organizational and time management skills, with the ability to multitask in a fast-paced environment.
  • Positive Attitude and Demeanour: A positive and friendly attitude, with a commitment to delivering exceptional guest service.
Benefits:
  • Generous Discount: Enjoy a generous discount off your bill, including drinks, when dining in one of our restaurants across the Group.
  • Opportunities for Progression: Unrivalled opportunities for progression across the Group, with a focus on developing your skills and career.
  • Paid Overtime: Receive paid overtime, recognizing your hard work and dedication.
  • Holiday Entitlement: Enjoy 28 days holiday, increasing with length of service up to 5 extra days.
  • Recommend a Friend Scheme: Participate in our recommend a friend scheme, with great bonuses per individual referral.
  • Exclusive Discounts: Enjoy exclusive access to our discounts, including money off gym memberships, travel, online shopping, gadgets, and more.
  • Reward Programmes: Participate in our reward programmes, long service awards, and staff recognition and incentives.