Guest Experience Team Member

4 weeks ago

Richmond, Greater London, United Kingdom Haven Full time

Unlock a World of Opportunities as a Guest Experience Team Member

At Haven, we're passionate about delivering exceptional guest experiences. As a Guest Experience Team Member, you'll be the face of our brand, ensuring our guests feel valued, cared for, and delighted throughout their stay.

Key Responsibilities:

  • Prepare warm welcome packs to greet guests upon arrival
  • Extend a warm welcome to guests at our reception area
  • Provide exceptional customer service through courtesy check-in calls and in-person interactions
  • Share insider knowledge of the local area with guests, enriching their stay with tips and recommendations
  • Collaborate with our team to address guest queries and concerns, ensuring their comfort and satisfaction

What's in it for you?

  • Free use of our leisure facilities, including swimming pool
  • Up to 50% discount off food on park and 20% discount in our shops
  • Opportunity to use our corporate box at the O2 Arena
  • Fantastic discounts with national brands and retailers
  • 20% discount for you, your family, and friends across Haven and Warner Leisure Hotels
  • Reward and recognition schemes
  • Training and development opportunities, including fully funded qualifications
  • Fantastic health, mind, and money support programme
  • Enhanced family-friendly policies and pay

Pay Rates: £16-£17, £18-£20, £21+ per hour

Location: Haven Reighton Sands Holiday Park, Reighton Gap, Filey, North Yorkshire, YO14 9SH

Experience and Qualifications:

You don't need experience to join our Guest Experience Team. We'll provide the training and support to ensure you're great at what you do. We're looking for a warm and welcoming communicator with a positive attitude, excellent customer service skills, and the ability to handle any situation with a smile.

Who are we?

We're part of an award-winning Bourne Leisure family, which includes Haven and Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations, with our HQ based in Hemel Hempstead.

What's it like to work with us?

Working with us is defined by our exceptional people and teams. We take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritize openness and transparency in our interactions, allowing our team members to be their authentic selves.

Working Hours: On a rota over a 7-day period, including evenings and weekends (depending on the role). We aim to offer flexibility, including full or part-time hours.

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