Restaurant Sales Manager

1 week ago

Richmond, Greater London, United Kingdom Petersham Nurseries - Richmond Full time
Restaurant Sales Manager

Petersham Nurseries - Richmond is seeking a highly commercial and driven Restaurant Sales Manager to join our team in Covent Garden. As the first point of contact for our customers, you will work closely with our hosts and General Managers to offer an exceptional experience and drive sales.

Key Responsibilities:
  • Secure reservations in our Covent Garden restaurants, focusing on driving spend through established steps of service and achieving incremental sales.
  • Work with the reservations training mentor to deliver exceptional client service and ensure customers experience aligns with our ethos.
  • Manage last-minute and urgent booking requests efficiently.
  • Secure advantageous commercial conditions for the company.
  • Ensure all bookings are made promptly and accurately.
  • Continuously seek ways to enhance the booking process and client satisfaction.
  • Handle client inquiries and issues with professionalism and efficiency.
  • Work directly with the restaurants to ensure covers and sales are maximised and paced appropriately.
  • Optimise Opentable/ Sevenrooms to maximise revenues.
  • Optimise email database system and customer CRM.
  • Train hosts to on selling and cross training by managing the reservations management system.
  • Run reports showing KPIs.
Requirements:
  • Proven sales experience and reservations management desirable.
  • Excellent negotiation and relationship-building skills.
  • Ability to handle high-pressure situations and urgent requests.
  • Exceptional organisational and multitasking abilities.
  • Strong communication and interpersonal skills.
  • Proficiency in reservation management systems and related software is desirable.
Process & Policy:
  • To ensure that all operating standards are adhered to in order to achieve maximum levels of service and profitability.
  • Plan events from start to finish according to requirements, guests, and objectives.
  • To make sure that insurance, legal, health, and safety obligations are followed.
  • To uphold and ensure the safeguarding of guest data, in line with the data protection act.
  • Contribution to growth and vision of business.
  • Involvement in ad hoc project work.
  • Flexible working hours.
Competencies:
  • Planning & Organising.
  • Resilience & Composure.
  • Integrity & Trust.
  • Working with Others.
  • Communication and influence.

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