Customer Relations Manager
3 days ago
**How would you like to work at one of the Sunday Times' listed "Best Companies to Work For", where people, values and culture really matter?**
Due to an incredible period of ongoing growth and success, my client is looking for a **Customer Relations Manager** to play a crucial role in leading and motivating a team of complaint handlers to succeedIf you are a strong leader with proven experience and a track record of achieving results, alongside delivering outstandingcustomer service and quality, this could be the role for you
**THE JOB**
As Team Manager, you will work alongside a team of Managers, each looking after a dedicated team of Customer and Owner Relations Specialists.
You will be reporting directly into the Head of Customer and Owner Relations and will be responsible for the following:
- Leading a team of Customer & Owner Relations Specialists whilst working with the Team Managers to manage the day to day performance of the department
- Accountable for a fun and dynamic environment
- Managing your teams’ performance
- Work in partnership with other areas of the business regarding customer & owner feedback and retention
- Identify areas for improvement and make recommendations to the senior management
- Motivate, mentor, train and support team members
- Ensure all team members adhere to FCA regulations
- Understand all organisation’s products, services, procedures, guidelines
- Ensure that all HR and people management processes are managed in line with Company guidelines
**ABOUT YOU**
Committed to putting the customer at the heart of every decision you make, and with previous call centre management experience, you will have:
- Proven track record in driving results
- Skilled in negotiation and complaint resolution
- Proven track record in motivating a team
- Excellent time management and prioritisation skills
- Ability to recognise problems and areas for improvements
- Strong communication skills
- Experience in conflict management
Desirable Experience:
- Knowledge of HR policies, practices and procedures
- Experience of working in Customer & Owner Relations
**WHAT YOU CAN EXPECT**Generous staff discount
Real opportunities for learning, development and progression
An energetic, high-achieving culture
Great central location
On-site gym
Fresh fruit
Wellbeing scheme
Working Hours: Your working hours will be 37.5 per week to be worked 5 days out of 7 covering 9am-7pm (you may be asked to work 9am-9pm during peak times). Shift patterns will run from 9am-5,30pm, 10.30-7pm or 12.30-9pm at super peak.
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