Customer Engagement Manager
2 weeks ago
Our client, a leading travel organisation, is seeking a Customer Engagement Manager for a 12-month Fixed Term Contract in Chester.
This role offers a unique opportunity to develop your skills in CRM management and customer engagement.
Key Responsibilities:
- Develop and implement a CRM strategy within marketing, focusing on optimising communication to drive bookings and increase customer loyalty.
- Collaborate with the CRM Manager to plan and execute email and SMS marketing campaigns, ensuring timely deployment and adherence to agreed processes and SLAs.
- Manage the monthly email marketing calendar, guaranteeing seamless campaign execution.
- Deliver campaign results by working to agreed metrics and brand guidelines.
- Analyse performance using reporting tools, providing actionable insights for future improvements.
Requirements:
- Prior experience in CRM management or marketing automation
- Strong analytical skills and attention to detail
- Excellent communication and teamwork abilities
Benefits:
- £30,000 per annum plus commission
- 22 days holiday plus bank holidays
- 9:00 - 17:00 Monday to Friday
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