Customer Engagement Manager

2 weeks ago


Chester, Cheshire, United Kingdom Adaptable Recruitment Careers Full time
Customer Engagement Manager Job Overview:

Our client, a leading travel organisation, is seeking a Customer Engagement Manager for a 12-month Fixed Term Contract in Chester.

This role offers a unique opportunity to develop your skills in CRM management and customer engagement.

Key Responsibilities:

  • Develop and implement a CRM strategy within marketing, focusing on optimising communication to drive bookings and increase customer loyalty.
  • Collaborate with the CRM Manager to plan and execute email and SMS marketing campaigns, ensuring timely deployment and adherence to agreed processes and SLAs.
  • Manage the monthly email marketing calendar, guaranteeing seamless campaign execution.
  • Deliver campaign results by working to agreed metrics and brand guidelines.
  • Analyse performance using reporting tools, providing actionable insights for future improvements.

Requirements:

  • Prior experience in CRM management or marketing automation
  • Strong analytical skills and attention to detail
  • Excellent communication and teamwork abilities

Benefits:

  • £30,000 per annum plus commission
  • 22 days holiday plus bank holidays
  • 9:00 - 17:00 Monday to Friday


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