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Head of Resident Engagement

1 month ago

Chester, Cheshire, United Kingdom CPR Full time

Critical Project Resourcing is looking for a Head of Resident Engagement to join their team in Cheshire. As a key member of the leadership team, you will be responsible for ensuring that our customer service department operates efficiently and effectively.

Job Description

This is an exciting opportunity to lead on strategies and policies to develop complaints handling and correspondence within the customer service teams. You will also be responsible for commissioning items that will enhance our digital services for residents.

Requirements
  • A relevant qualification relating to customer services management.
  • Experience working within a similar role previously for another Local Authority or Housing Association.

The estimated salary for this role is £50,000 - £60,000 per annum, depending on experience. We look forward to hearing from you if you are interested in this opportunity.