Customer Service Assistant

3 months ago

Hatfield, United Kingdom Viatris Full time

7540 Viatris UK Healthcare

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via:
Access - Providing high quality trusted medicines regardless of geography or circumstance;
Leadership - Advancing sustainable operations and innovative solutions to improve patient health; and

Partnership - Leveraging our collective expertise to connect people to products and services.

Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment.

For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world.

The Role & What You Will Be Doing

Every day, we rise to the challenge to make a difference and here’s how the Customer Service Assistant (12 Month Fixed Term Contract) role will make an impact:
INDIVIDUAL- Process customer orders accurately to agreed SLAs- Ensure orders are checked and correct in relation to product and price- Liaise with customer services and sales teams regarding any issues with orders- Process returns and credits- Ensure WDA and CD licences are checked and updated within company guidelines to ensure compliancy- Log customer complaints/queries and provide appropriate solutions and alternatives within the specified time limits; follow up to ensure resolution-
- A contact and key link between enquirers and stakeholders

SHARED- Live our Mission - Access, Leadership, Partnership- Meet or Exceed our Financial commitments- Build our Future

About Your Skills & Experience- Secondary education is required- Proven experience in a sales order processing/customer service role Experience in the pharmaceutical sector would be advantageous- Excellent communication and interpersonal skills- Strong IT skills with a good working knowledge of Microsoft Office Suite (Excel, Outlook, Word), and SAP or another ERP system- Resilient under pressure and confident to question decisions when necessary. Able to work to deadlines- Good team player with an enthusiastic self-motivated attitude- Excellent organisational and time management skills- Strong attention to detail with a problem-solving can-do mindset. Ability to prioritise and multi-task is essential- Excellent knowledge of English both spoken and written is required

What we offer:
Top Employer Accreditation, demonstrating that we provide excellent people policies and practices

Competitive compensation package

Focus on career progression with growth and development opportunities

Emphasis on Health and Wellness programmes

100% paid medical insurance and Employee Assistance Programme

Life cover

Excellent employer-matched pension scheme with Viatris contributing up to 11%

2 paid volunteer days per year

Diversity & Inclusion at Viatris

At Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be. If you would like to know more about what diversity, equity and inclusion means to us, please visit

Sustainability at Viatris

Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts, please visit

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Viatris is an Equal Opportunity Employer.

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