Workplace Coordinator

2 months ago


London, United Kingdom ISS Facility Services Full time

**Professional & Technology Services**:
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**Business Area: Professional & Technology Services**:
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**Place of Work: London**

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**Contract Type: Permanent**

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**Hours: 40**

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**Context**

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**Within the position of Facilities coordinator, your role is to support ISS Takeda**
**Paddington Workplace, proactively anticipating the needs of end users, stakeholders, contractors and visitors at all stages of the touchpoint journey in creating a placemaking experience.**
**You will take ownership of the safe and efficient operation of the Takeda Paddington Workplace, working as an ambassador for ISS, ensuring a world-class workplace experience in line with the ISS Global Strategy.**

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**High level of satisfaction from ISS Key stakeholders and users of Takeda.**
**Meet & exceed agreed service levels**
**Create strong relationships with key stakeholders to include ISS Senior**
**Stakeholders, ISS UK Property and Takeda Users.**
**Ensuring a safe working environment in line with Health and Safety regulations**
**and standards**
**Manage compliance across all service lines**

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**Key Responsibilities**

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**Work closely with the Key Account Network to ensure all statutory and non statutory PPMs are completed**
**Co-ordinate and liaise with subcontractors for periodic and ad hoc works.**
**Proactively identify areas to improve the workplace aesthetics, to include snagging support**
**Ad hoc project support including space planning, moves and utilities arrangement.**
**Efficiently managing helpdesk workflows, ensuring calls are logged and outcomes meet SLA requirements and timescales as required**
**Proactively communicate with the onsite ISS Workplace team and offsite engineering teams, promoting a one team ethos and approach**
**To ensure that all facilities services are H & S compliant & all ISS procedures and standards are met**
**Undertake regular floor walks and proactively communicate, resolve and action any remedial tasks**
**To carry out other duties or responsibilities that may, from time to time, be assigned by your manager**
**To show responsibility for Health and Safety, and that of others in the conduct of the job in line with ISS Support Services and Legal requirements**
**To support the Office Services Manager with day to day troubleshooting and end user liaison.**

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**Professional and personal competencies/qualifications**

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**2+ Years Facilities experience**
**Experience using FM Software**
**Relevant corporate/hospitality/customer service experience**
**Ideally have experience working with systems (e.g. MS Office)**
**Experience of delivering integrated service lines**
**High degree of accuracy**
**Experience managing suppliers**
**Motivated, committed and flexible**
**Hands on approach to solving fabric maintenance**
**IOSH (Desirable)**
**HVAC Experience (Desirable)**

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**ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace**

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**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739**

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**Please click on the following link for more information on this role**:
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**ISS is proud to be a diverse and inclusive employer.**
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**ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.**
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**Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


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