Helpdesk Coordinator

4 days ago


London, United Kingdom MAR Facilities Management Full time

MAR Facilities Management, specialising in facilities management for over 35 years, are currently recruiting for a **Helpdesk Coordinator **to join our team in **Hammersmith, London.**

**Up to £26,392.**

**Purpose of Role**
- To act as the first point of call for customers and continually provide an exceptional level of customer service to all customers within the building and designated areas.
- Ensure the smooth running of FM services provided across the building
- Establish good working relationships with colleagues in order to be recognised as the natural "go to" person and a trusted partner.
- Maintain a professional image at all times, ensuring all areas are kept clean and tidy and ready for business.
- Managing both reactive and PPM tasks and liaising with subcontracts on a daily basis.
- Ensure that all actions are logged on the CAFM system
- Liaise closely with all FM service teams to ensure that consistency of standards and a professional image are maintained.
- Ensure all tasks/faults are logged with the helpdesk and a record of all tasks is kept up to date and managed through to completion
- Monitor, action and escalate incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of their resolution
- Ad-hoc admin supporting the FM Manager as requested
- Support Reception at peak times along with covering the Reception lunch break
- Support the Security team by completing visitor bag searches at peaks times
- Ensure meetings rooms are always ready for business, this includes room layout, cleanliness, equipment testing and stock replenishment
- Please note that this list is not exhaustive and individuals may be required from time-to-time to complete additional duties in line with their knowledge, skills and capabilities

**Knowledge skills & experience**
- Demonstrable experience in a customer facing or customer service role with a strong customer service background
- Experience of front-of-house in a hospitality or corporate environment
- Complaint handling experience
- Strong communication skills, both written and oral, with the ability to communicate at all levels
- Problem solving skills
- The ability to remain calm and professional when under pressure
- An ability to pick up technical training quickly
- Detailed operational understanding of facilities maintenance, both hard and soft services, and building services within a client focused environment

**Job Types**: Permanent, Full-time

**Salary**: £26,392.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London, W6 8AZ: reliably commute or plan to relocate before starting work (required)



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