Customer Experience Representative

6 months ago


Newcastle upon Tyne, United Kingdom Pink Boutique Full time

We are seeking an enthusiastic and dedicated Customer Experience Representative for Maternity Leave cover to support our Customer Experience Department in providing world class service to our customer base.

This 9-12 month opportunity is operating two distinct and vibrant brands, Rowen & Pink Boutique, who are leading players in e-commerce & retail within the North East. We specialise in providing fashion and luxury homewares to our customers and are committed to quality, innovation, and customer satisfaction.

If you are a positive, problem solving & high energy individual who is passionate about the customer service experience and loves all things glam at work and at home, we would love to hear from you

Key accountabilities as **Customer Experience Representative **are:

- Screening phone calls and routing callers to the appropriate party
- Feedback to relevant departments customer comments and improvement suggestions
- Follow all company processes & procedures
- Maintaining confidentiality regarding and customer financial data by keeping sensitive documents private and secure
- Impeccable & sincere telephone manner
- Have an interest in interior design & fashion
- Organised, problem solving and have a responsible attitude
- Positive, enthusiastic and self-motivated mindset
- Analytical & critical thinker
- Excellent written and verbal communication
- Be able to work in high pressure environments and prioritise workload

**What do we give in return?**
- Basic salary of £23,320 per annum
- 25 days holidays pro rata (exclusive of bank holidays) & your Birthday as an extra day off
- Staff discount at Rowen Homes and Pink Boutique
- A fun and fast paced environment for you to learn and grow

**Job Types**: Full-time, Temporary contract
Contract length: 9-12 months

Pay: £23,320.00 per year

**Benefits**:

- Employee discount
- Free parking

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):

- Are you comfortable with a temporary contract on a 9 to 12 months basis?

**Experience**:

- customer service: 1 year (required)

Work Location: In person



  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Full time

    Are you looking for a challenging and rewarding role where you can make a real difference in people's lives?About EEWe're a leading digital communications company, passionate about helping our customers enhance their digital lives. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to...


  • Newcastle upon Tyne, United Kingdom BLOOMING PARTNERS LIMITED Full time

    As a Customer Representative you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships. You will be the frontline representative, handling inquiries, resolving issues, and providing outstanding service to our customers. **Responsibilities**: - Provide assistance to customers in a professional and friendly manner -...


  • Newcastle upon Tyne, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

    As a Customer Representative, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships. You will be the frontline representative, handling inquiries, resolving issues, and providing outstanding service to our customers. **Duties**: - Provide exceptional customer service to clients via various face to face...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Full time

    At Randstad Technologies, we are seeking a Customer Service Representative to join our team in Newcastle.Job DescriptionWe are looking for a skilled Customer Service Representative to handle a variety of customer interactions efficiently and effectively. The ideal candidate will have prior experience in customer service or customer support roles, with a...


  • Newcastle upon Tyne, United Kingdom LNER Full time

    **Why LNER?** We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day. Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times,...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom German Doner Kebab Full time

    Role: Front of House Team CoordinatorAnnual Salary: £19,000 - £24,000.We are seeking an experienced Front of House Team Coordinator to join our successful restaurant team. As a critical member of our staff, you will be responsible for ensuring seamless front-of-house operations and delivering exceptional customer service.Your key duties will...


  • Newcastle upon Tyne, United Kingdom AA Acquisitions Full time

    We are hiring a Customer Service Representative to manage customer queries and new customers. You will also be asked to process orders, modifications, and manage the customer journey through a number of communication channels. To do well in this role you need to be able to communicate well with different types of people, be confident in your ability to...


  • Newcastle upon Tyne, United Kingdom CONNECTED L GROUP Full time

    As a Customer Representative, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others. **Duties**: - Provide exceptional...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Global Technology Solutions Ltd's Newcastle Contact Centre. As a representative, you will be the first point of contact for our customers, handling their queries and concerns via telephone and written correspondence.Your Key ResponsibilitiesProvide exceptional...


  • Newcastle upon Tyne, United Kingdom Communications and Solutions Partners Group Full time

    Are you passionate about delivering exceptional service and resolving customer inquiries? Join our team as a Customer Service Representative and play a pivotal role in ensuring our customers' satisfaction. **Responsibilities**: - Interact with customers in person and provide product information - Provide product knowledge and assistance to customers as...


  • Newcastle upon Tyne, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

    As a Customer Representative Executive, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships. You will be the frontline representative, handling inquiries, resolving issues, and providing outstanding service to our customers. **Responsibilities**: - Provide exceptional customer service to clients in a...


  • Newcastle upon Tyne, United Kingdom CONNECTED L GROUP Full time

    Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our team as a Customer Representative and be a key player in delivering outstanding support to our valued customers. **Responsibilities**: - Communicate with customers via various face to face channels to provide information and...


  • Newcastle upon Tyne, United Kingdom Board New Ltd Full time

    Customer Service / Sales - full training given! Board Newcastle are looking for Customer Service / Sales Representatives to join their growing team! As a dedicated marketing and sales agency based in Newcastle currently experiencing an increase in demand, Board Marketing are looking to expand their vibrant customer service team. Would you be excited about...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Full time

    Role OverviewWe are seeking a Customer Experience Advocate to join our team at one of our contact centres in North Tyneside or Gosforth. As a representative of EE, you will play a key role in delivering exceptional customer experiences and promoting our products and services.Key ResponsibilitiesYou will be responsible for engaging with customers over the...


  • Newcastle upon Tyne, United Kingdom Communications and Solutions Partners Group Full time

    **Customer Service Representative** We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. This role offers an exciting opportunity to engage with customers, drive sales, and ensure outstanding service delivery. **Duties**: - Provide exceptional customer service to clients in person - Analyze...


  • Newcastle upon Tyne, United Kingdom Hire Wise Ltd Full time

    **Immediate Starts Required!** **Christmas Temp & Permanent Role's Available!** **Full Client Training Available!** Our client is a distinguished leader in the Energy industry. Who are commitment to delivering exceptional customer service. Currently in search of 3 talented and dedicated Customer Service Representative's to join a dynamic team. If you are...


  • Newcastle upon Tyne, United Kingdom Jackson Hogg Full time

    Jackson Hogg are looking to recruit a Customer Service Representative for a growing manufacturing organisation based in Newcastle. **Purpose of the role** The Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with...


  • Newcastle upon Tyne, United Kingdom Lawson Fuses Full time

    Job Advert **Job Title: Cu**stomer Service Representative** **Business Area: Sales** **Location: Newcastle Upon Tyne** **Job Purpose** The Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and...


  • Newcastle upon Tyne, United Kingdom Succeed Recruitment Solutions Full time

    We have some brand new and fantastic opportunities with a leading Airline as they recruit for a number of Customer Engagement Representatives to join their home-based team, on an initial 6-month contract basis.Successful candidates will play a key role in providing exceptional customer service for our client’s customers across all communication channels,...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers. As a key member of our team, you will engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals.Responsibilities:Deliver outstanding customer service and support.Contribute to the success of...