Customer Experience Representative
6 months ago
We are seeking an enthusiastic and dedicated Customer Experience Representative for Maternity Leave cover to support our Customer Experience Department in providing world class service to our customer base.
This 9-12 month opportunity is operating two distinct and vibrant brands, Rowen & Pink Boutique, who are leading players in e-commerce & retail within the North East. We specialise in providing fashion and luxury homewares to our customers and are committed to quality, innovation, and customer satisfaction.
If you are a positive, problem solving & high energy individual who is passionate about the customer service experience and loves all things glam at work and at home, we would love to hear from you
Key accountabilities as **Customer Experience Representative **are:
- Screening phone calls and routing callers to the appropriate party
- Feedback to relevant departments customer comments and improvement suggestions
- Follow all company processes & procedures
- Maintaining confidentiality regarding and customer financial data by keeping sensitive documents private and secure
- Impeccable & sincere telephone manner
- Have an interest in interior design & fashion
- Organised, problem solving and have a responsible attitude
- Positive, enthusiastic and self-motivated mindset
- Analytical & critical thinker
- Excellent written and verbal communication
- Be able to work in high pressure environments and prioritise workload
**What do we give in return?**
- Basic salary of £23,320 per annum
- 25 days holidays pro rata (exclusive of bank holidays) & your Birthday as an extra day off
- Staff discount at Rowen Homes and Pink Boutique
- A fun and fast paced environment for you to learn and grow
**Job Types**: Full-time, Temporary contract
Contract length: 9-12 months
Pay: £23,320.00 per year
**Benefits**:
- Employee discount
- Free parking
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
Application question(s):
- Are you comfortable with a temporary contract on a 9 to 12 months basis?
**Experience**:
- customer service: 1 year (required)
Work Location: In person
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