Customer Service Representative

5 months ago


Newcastle upon Tyne, United Kingdom Hire Wise Ltd Full time

**Immediate Starts Required**

**Christmas Temp & Permanent Role's Available**

**Full Client Training Available**

Our client is a distinguished leader in the Energy industry. Who are commitment to delivering exceptional customer service. Currently in search of 3 talented and dedicated Customer Service Representative's to join a dynamic team. If you are a customer-centric individual with excellent communication skills and a passion for making a positive impact, we want to hear from you.

**Role Overview**:
As a Customer Service Representative, you will be instrumental in ensuring our customers receive unparalleled service. Your responsibilities will include handling a diverse range of customer inquiries, resolving issues, and providing comprehensive product information and support.

**Key Responsibilities**:

- Identify and evaluate customer needs to offer appropriate solutions.
- Maintain an extensive knowledge of our products to assist customers effectively.
- Accurately record and document customer interactions and information.
- Guarantee customer satisfaction and retention through outstanding service.
- Meet or exceed individual and team performance targets.

**Qualifications**:

- Exceptional communication and active listening skills.
- Strong problem-solving and multitasking abilities.
- A customer-centric approach with a steadfast commitment to top-notch service.
- Ability to thrive in a fast-paced, dynamic environment.
- Friendly and approachable demeanor.

**What We Offer**:

- Basic pay provided with performance-based incentives including travel opportunities.
- Networking events.
- Full training and continuous professional development.
- A supportive and collaborative team environment.
- Opportunities for career advancement within the company.
- Immediate start dates.
- Engaging company culture.
- Dynamic team environment.

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company events
- Flexitime
- Profit sharing
- Transport links

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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