Customer Service Representative

7 months ago


Newcastle upon Tyne, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

As a Customer Service Representative, you'll be the first point of contact for our customers. You'll handle inquiries, provide information, troubleshoot issues, and ensure a seamless customer experience

**Responsibilities**:

- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle customer complaints and provide appropriate solutions or alternatives within the time limits
- Maintain accurate and detailed customer records
- Process orders, returns, and exchanges
- Perform data entry tasks to update customer information in the system
- Upsell products or services to customers when appropriate
- Analyze customer feedback and provide suggestions for improvement

**Requirements**:

- Excellent phone etiquette and communication skills
- Strong data entry skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Problem-solving skills to handle customer complaints and find appropriate resolutions
- Ability to work in a fast-paced environment while maintaining a positive attitude
- Strong interpersonal skills to build rapport with customers

**Job Types**: Full-time, Permanent

**Salary**: From £23,791.85 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Newcastle upon Tyne (preferred)

Work Location: In person



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