Administration Registration Officer

3 weeks ago


Wilmslow, United Kingdom The Recruitment Co Full time

The Recruitment co are currently recruiting for Administration Registration Officers based in Wilmslow, Cheshire.
Pay Rate - £11.99ph
Monday-Friday 37 hrs per week
Flexible working
- 3 days based at home once training has been completed.
Offered initially as a temporary ongoing assignment with plenty of permanent opportunities within the organisation.
**Main Duties**
- Processing amendments and cancellations on fee payers' records,
identifying potential inaccuracies, asking pertinent questions and
dealing with queries to ensure changes are carried out in accordance
with policies, procedures and relevant legislation.
- Validating and processing renewals and fees, identifying potential
inaccuracies, asking pertinent questions and dealing with queries to
ensure the correct fee is received and processed correctly.
- Delivering effective and efficient enquiry handling services - including
range of customers, providing detailed context-based and practical
advice about the data protection fee - including on whether customers
need to pay - and the related policies, procedures and processes.
- Providing excellent customer service to all external and internal
customers, handling even difficult contacts with empathy, tact and
good judgement.
- Identifying complex or sensitive queries and issues and referring them
to more senior staff for consideration.
- Prioritising own workload and working to deadlines in accordance with
service standards.
- Helping to train new team members and less experienced colleagues,
being 'shadowed' as required.
- Supporting and assisting in any other administrative duties when
required.
**Experience and qualifications**
3 GCSEs at Grade C or above (or equivalent) or Administration experience.
- Attention to detail.
- Ability to deal with a demanding workload and to prioritise accordingly; good organisational skills.
- Ability to work on own initiative and as a member of a team and demonstrate flexibility.
- Ability to use standard office IT packages.
- Excellent verbal communication skills in particular the ability to provide clear advice over the telephone.

The Recruitment co is an equal opportunities employer.
CPChester

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.


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