Registration Officer

3 weeks ago

Wilmslow, United Kingdom Acorn Recruitment Limited Full time

Acorn by Synergie is recruiting for Registration Officers on behalf of a public sector client based in Wilmslow, Chester on a temporary basis for approximately 3 months. This role is hybrid but there is a requirement to attend the office in Wilmslow twice a week (more during the training period).

Job purpose: To undertake a variety of tasks in connection with the Data Protection Fee and the Data Protection Fee payers register.

Key responsibilities
- Processing amendments and cancellations on fee payers' records, identifying potential inaccuracies, asking pertinent questions and dealing with queries to ensure changes are carried out in accordance with policies, procedures and relevant legislation.
- Validating and processing renewals and fees, identifying potential inaccuracies, asking pertinent questions and dealing with queries to ensure the correct fee is received and processed correctly.
- Providing excellent customer service to all external and internal customers, handling even difficult contacts with empathy, tact and good judgement.
- Identifying complex or sensitive queries and issues and referring them to more senior staff for consideration.
- Prioritising own workload and working to deadlines in accordance with service standards.
- Helping to train new team members and less experienced colleagues, being 'shadowed' as required.
- Supporting and assisting in any other administrative duties when required.
- Comply with ICO policies and procedures.
- Ability to deal with a demanding workload and to prioritise accordingly; good organisational skills.
- Ability to work on own initiative and as a member of a team and demonstrate flexibility.
- Accurate inputting skills when processing new notifications, renewals and amendments.
- Ability to ensure that the highest standards of quality and customer care are achieved over the telephone and in writing.
- Ability to work accurately under pressure within set guidelines and procedures.
- Ability to use standard office IT packages

Hours: Mon-Fri, 37 hours per week

**Salary**: £10.28 per hour

A basic DBS is required for this role and Acorn by Synergie will assist with that.

Acorn by Synergie acts as an employment business for the supply of temporary workers.

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