Receptionist/administrator

**Waters Wilmslow**:
People create the Waters difference. By engaging with our hard-working and diverse workforce we continuously evolve, develop and enhance our products. Being the world’s leading speciality measurement company, we believe in delivering innovative technology and system solutions to our valued customers to enable their success. At Wilmslow, our focus is on the development and delivery of mass spectrometry systems and software in a collaborative and dynamic team environment.

Our mass spectrometers deliver benefit to customers in many industries and make a significant impact to our lives through examples such as
- Neo-natal screening to keep babies healthy
- Ensuring consistent, reliable safety in our global food and water supply
- Developing new medicinal therapies to advance human health
- Ensuring participants in the world’s sporting events compete fairly

To receive and direct clients and visitors to the Wilmslow site. Operate the switchboard, support events and carry out general reception duties. To offer a range of administrative support to the wider company.
- To efficiently answer internal and external telephone calls. Screening, transferring calls and taking messages where necessary.
- Maintain and update internal contact records.
- Handle incoming and outgoing post, including sending documents via FedEx.
- Control access to the visitor’s car park and goods in car park via the video intercom system and direct as necessary.
- Issue security passes and log all internal security system.
- Meet and greet visitors to site.
- Booking hot offices and meeting rooms on request
- Assisting the organisation and running of onsite events
- Update and grow the staff intranet page which advertises local offers to 650+ employees
- Supporting visiting employees, trainees and customers with taxi requirements and other ad-hoc requests including restaurant bookings and providing local information.
- Setting up and overseeing registration desk for external groups of visitors, liaising with organisers, facilities, and restaurant staff.
- Keeping inventory of stationery and refreshments and raising PR’s to reorder when required.
- Book taxis on taxi booking system.
- General administrative support as required.
- Carrying-out end of day procedures.
- To carry out any reasonable task associated to achieving Waters Wilmslow objectives

**Education**:
Educated to minimum of GCSE standard or equivalent with substantial experience in a similar role

**Experience**:

- Reception, Customer Service experience.
- Proficiency in MS office (MS Outlook, MS Excel, Powerpoint)
- Good communication and organisational skills
- Flexibility in working practices

**Competencies**:

- Excellent communicator both verbal and written.
- Experience working in an administrative environment implementing and following policies and procedures.
- Ability to prioritize and prioritise tasks effectively under pressure is essential.
- Professional telephone manner.
- Strong attention to detail
- Must be able to work independently as well as part of a team.
- Be personable and professional in dealing with callers and visitors.

**Travel (If Applicable)**:
In addition to salary, we work flexibly and provide 25 days holidays, excellent family benefits such as attractive employer pension contribution, life assurance, income protection and private medical. With Waters, there are plenty of opportunities for you to grow, develop and chip in.

**Job Types**: Full-time, Permanent

Pay: £2.00 per year

**Benefits**:

- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Wilmslow: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 18721