Sales Office Administrator

3 weeks ago

Wilmslow, United Kingdom NJR Recruitment Full time

**Location**
**Salary**
**Posted on**
**Reference**
**Benefits**

Wilmslow
£24000
30/03/2023
NJR13545
Plus Benefits

DESCRIPTION

Sales Office Administrator
Wilmslow
Home Interiors

**An interest in interior design, homewares or home têxtiles would be beneficial**

I am currently seeking a Sales Office Administrator for this newly created, exciting opportunity with a luxury ecommerce retailer, specialising in home têxtiles and decoration.

This is an admin focussed position providing administration support to a busy Customer Service team. Covering all aspects of fulfilment following receipt of the customers' orders. Including shipping and documentation, planning deliveries and collections, stock and inventory management and liaison with the supply chain along with a wide variety of connected tasks to deliver an excellent customer experience.

Brief overview of responsibilities:
Responsible for inventory management and the stock and order replenishment process.
Checking stock levels as soon as an order is processed to ensure the order can be fulfilled.
Manage the back-order process for samples and product items if low or no stock available to fulfil the order.
Troubleshoot any supplier or stock issues relating to customer orders.
Ownership of chasing orders with long lead times and arranging courier bookings and delivery.
Work with 3rd parties to ensure orders/shipments are planned efficiently and meet specific order requirements.
Provide excellent aftercare by processing return requests of unwanted goods and organise collections in a timely, effective manner.
Liaise closely and build relationships with all suppliers and manufacturers.
Checking and investigating potential Trade Partners prior to approval of a Trade account.
Compiling commercial invoices.
Work closely with the team and follow up on outstanding order and shipping updates.
Stock error investigation and reconciliation
Maintain a full understanding of the brands and products to ensure high quality assistance when dealing with our manufacturers and suppliers.

Ideally you will have worked in an e-commerce home interiors business and have exceptional knowledge of order management and inventory management.

In return, you will be well trained and supported and will share in the financial success of the business going forward.

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