Receptionist/administrator

Overview:
To receive and direct clients and visitors to the Wilmslow site. Operate the switchboard, support events and carry out general reception duties. To offer a range of administrative support to the wider company.

**Responsibilities**:

- To efficiently answer internal and external telephone calls. Screening, transferring calls and taking messages where necessary.
- Maintain and update internal contact records.
- Manage incoming and outgoing post, including sending documents via FedEx.
- Control access to the visitor’s car park and goods in car park via the video intercom system and direct as necessary.
- Issue security passes and log all internal security system.
- Meet and greet visitors to site.
- Booking hot offices and meeting rooms on request
- Assisting the organisation and running of onsite events
- Update and grow the staff intranet page which advertises local offers to 650+ employees
- Supporting visiting employees, trainees and customers with taxi requirements and other ad-hoc requests including restaurant bookings and providing local information.
- Setting up and manning registration desk for external groups of visitors, liaising with organisers, facilities, and restaurant staff.
- Keeping inventory of stationery and refreshments and raising PR’s to reorder when required.
- Book taxis on taxi booking system.
- General administrative support as required.
- Carrying-out end of day procedures.
- To carry out any reasonable task associated to achieving Waters Wilmslow objectives

Qualifications:
**Education**:
Educated to at least GCSE standard or equivalent with substantial experience in a similar role

**Experience**:

- Reception, Customer Service experience.
- Proficiency in MS office (MS Outlook, MS Excel, Powerpoint)
- Good communication and organisational skills
- Flexibility in working practices

**Competencies**:

- Excellent communicator both verbal and written.
- Experience working in an administrative environment implementing and following policies and procedures.
- Ability to multi-task and prioritise tasks effectively under pressure is essential.
- Professional telephone manner.
- Strong attention to detail
- Must be able to work independently as well as part of a team.
- Be personable and professional in dealing with callers and visitors.

**Travel (If Applicable)**:
In addition to salary, we work flexibly and provide 25 days holidays, excellent family friendly benefits such as attractive employer pension contribution, life assurance, income protection and private medical. With Waters, there are plenty of opportunities for you to grow, develop and contribute.

Company Description:
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

**Waters Wilmslow**:
People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. Being the world’s leading speciality measurement company, we believe in delivering innovative technology and system solutions to our valued customers to enable their success. At Wilmslow, our focus is on the development and delivery of mass spectrometry systems and software in a collaborative and dynamic team environment.

Our mass spectrometers deliver benefit to customers in many industries and make a meaningful impact to our lives through examples such as
- Neo-natal screening to keep babies healthy
- Ensuring consistent, reliable safety in our global food and water supply
- Developing new medicinal therapies to advance human health
- Ensuring participants in the world’s sporting events compete fairly