Helpdesk Operative

2 months ago


London, United Kingdom ABM Full time

**Description**:
**JOB TITLE: Helpdesk Operative (Nights)**

**LOCATION: George House
- SE1 1NH**

**REPORTING TO: Helpdesk Manager**

**PAY RATE: £15.50 PER HOUR**

**SHIFT PATTERN: Thursday - Sunday (Thursday & Friday 23:00 - 07:00) (Saturday and Sunday 19:00 - 07:00), 40 HOURS PER WEEK**

**OVERVIEW OF JOB DESCRIPTION**

To provide high quality, professional administrative support to our 24hr Helpdesk. To work alongside the Helpdesk Manager and team to maintain administrative systems, ensuring compliance with company procedures and meeting our clients’ and staff expectations.

**Main Duties & Responsibilities**:
**Key responsibilities**:

- Answer and make calls, to and from clients and internal staff
- Daily monitoring of a lone working system ensuring all staff meet their check in deadlines
- Flexible to provide cover as and when needed
- Use of CAFM Systems to ensure tasks meet their SLA’s
- Produce daily reports on all outstanding tasks open
- liaising with our Sub Contractors to ensure tasks are completed by due dates and meet their SLA
- Ensure helpdesk calls are answered and respond to general queries in a timely manner
- Provide administrative cover during absences and break periods
- Ensure customer satisfaction is high
- Communicate with Supervisors and Managers to get tasks completed
- Carry out Admin tasks as and when requested.

**Person Specification**:
**Essential**
- Worked in a fast-paced team with the ability to remain calm under pressure
- Outstanding communication skills both internal and external
- The ability to effectively prioritize your workload and build relationships with key stakeholders. Excellent attention to detail
- A proactive/can do attitude to work
- The ability to work on own initiative and take full ownership of role The ability to follow process
- Be Punctual
- Flexible for covers
- IT Literate and able to use Microsoft office
- Use of CAFM Systems preferable but not essential (training provided)


  • Helpdesk Operator

    1 month ago


    London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are working with a fantastic organisation based in Tooting to recruit a Helpdesk Coordinator on a temporary contract. The Facilities Helpdesk Coordinator will be responsible for the administrator of the Helpdesk System and reports directly to the Helpdesk Manager. The post holder will possess excellent communication skills as they must be...

  • Helpdesk Operative

    4 weeks ago


    London, United Kingdom Moston Consultants Full time

    We are looking for a Helpdesk Operative to join a team within the Healthcare environment. **Responsibilities**: - Manage requests coming through the helpdesk - Targets met, i.e calls times - Log information onto the system - produce reports - Liaise with Operational staff from different departments Person Specification - Experience within a helpdesk...

  • Helpdesk Operative

    23 hours ago


    London, United Kingdom Moston Consultants Full time

    We are looking for a Helpdesk Operative to join a team within the Healthcare environment. **Responsibilities**: - Manage requests coming through the helpdesk - Targets met, i.e calls times - Log information onto the system - produce reports - Liaise with Operational staff from different departments Person Specification - Experience within a helpdesk...

  • Helpdesk Operative

    1 week ago


    London, United Kingdom McLaren Resourcing Full time

    1 Helpdesk Operative required to work on nights from 19:00 to 07:00 in a 4 on 4 off rotation paying £13 per hour as umbrella starting prior to a successful interview. Key duties and accountabilities include: - First point of contact for incoming telephone calls. - Ensure compliance with statutory and company procedures across all functions. - High...

  • Helpdesk Operative

    2 months ago


    London, United Kingdom Mitie Full time

    **Job Overview** In your new role as a Helpdesk Operative you will manage requests coming through to the helpdesk, ensuring that these are all dealt with within target times. You will answer calls within an agreed number of rings, raise tasks and log information onto the database, as well as assign relevant employees to each request. You will produce...

  • Helpdesk Operations

    4 weeks ago


    London, United Kingdom Principal I Ltd Full time

    Location: Horsham, West Sussex Strictly no agenciesAn excellent opportunity for an experienced Helpdesk operator to join this leading supplier of managed IT, unified comms and managed print services to the SME and charitable sectors. Principal is seeking practically minded, proactive helpdesk operators with common sense and experience in managed IT services...

  • Helpdesk Operations

    22 hours ago


    London, United Kingdom Principal I Ltd Full time

    Location: Horsham, West Sussex Strictly no agenciesAn excellent opportunity for an experienced Helpdesk operator to join this leading supplier of managed IT, unified comms and managed print services to the SME and charitable sectors. Principal is seeking practically minded, proactive helpdesk operators with common sense and experience in managed IT services...

  • Helpdesk Operative

    1 month ago


    London, United Kingdom Capital City College Group Full time

    Salary £30,000 per annum Contractual hours 35 Basis Full Time Permanent Job category/type Business Support Attachments JDC000021.pdf Job description We are seeking to appoint a Helpdesk Operative on a permanent basis to deliver a first-class service to the colleges within the group. **Key Purpose**: As a Helpdesk Operative, you play a vital role...

  • Helpdesk Operative

    2 months ago


    London, United Kingdom Great Ormond Street Hospital NHS Foundation Trust Full time

    The post-holder will join the team that is responsible for the day-to-day operation and administration of the Space & Place Estates and Facilities Helpdesk. The post holder will be able to work effectively in a fast-paced environment and possess excellent communication, emotional resilience, and customer service skills to communicate with a wide variety of...

  • Helpdesk Operative

    1 month ago


    London, United Kingdom Bridge of Hope Full time

    Mitie are looking for 2x Helpdesk operatives asap for Mitie's new Grosvenor contract. Based out of 25 Eccleston Place SW1W 9NF, operatives will be doing the following: - Answering calls - logging jobs - Assigned PPMs - Raising quotes and POs Pay rate is £15 per hour PAYE Eden Brown is committed to equality in the workplace and is an equal opportunity...

  • Helpdesk Operative

    2 weeks ago


    London, United Kingdom G4S Full time

    Location: London | Salary: £25,000 | Posted: 10 Oct 2023 | Closes: 7 Nov 2023 | Job Type: Full Time and Permanent | Business Unit: UK Facilities Management | Region / Division: UK & Ireland | Reference: 14658 **ROLE RESPONSIBILITY**: **HELPDESK OPERATIVE** **Salary: £25,000 per annum** **Working Hours: Permanent, Full Time, 40 hours per week (Mon -...

  • Helpdesk Operative

    5 days ago


    London, United Kingdom Blue Arrow Full time

    TEMP TO PERM - Helpdesk Operative (days) HELPDESK EXPERIENCE IS ESSTENTIAL! Helpdesk, scheduling or call centre background is a must! Role: Helpdesk Operative (days) **Salary**: £13 p/h (PAYE) Location: London E15 Start date: 7th August 2023 - Temp to Perm. Shifts: shift will be 4 on/4 off rotation 07:00 - 19:00 The EIC (ENGIE Intelligence Centre)...

  • Helpdesk Operator

    1 month ago


    London, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Helpdesk Operative (Nights)** **LOCATION: George House - SE1 1NH** **REPORTING TO: Helpdesk Manager** **PAY RATE: £14.50 PER HOUR** **SHIFT PATTERN: Thursday - Sunday (Thursday & Friday 23:00 - 07:00) (Saturday and Sunday 19:00 - 07:00), 40 HOURS PER WEEK** **OVERVIEW OF JOB DESCRIPTION** To provide high quality,...


  • London, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Helpdesk Night Operative** **LOCATION: 14 Pier Walk, London** **REPORTING TO: Helpdesk Manager** **SHIFT PATTERN: Sat & Sun 19:00 - 07:00 / Mon & Tue 23:00 - 07:00, 40 hours per week** **PAY RATE: £15.50 per hour** **OVERVIEW OF JOB DESCRIPTION** To provide high quality, professional administrative support to our 24hr...

  • Helpdesk Operator

    1 week ago


    London, United Kingdom Fawkes and Reece Full time

    Helpdesk Operative Based in Stratford Perm role shift pattern £27k Shift Pattern - 4 on 4 off, Day shifts 7am-7pm 2 days in office 2 days working from home. Duties - First point of contact for incoming telephone calls - Dispatch work to both direct labour and contractors in a timely fashion - Prioritise urgent jobs and plan and dispatch engineers to meet...


  • London, United Kingdom HelpDesk Heroes Full time

    **Level 3 Information Communications Technician**: **Company: HelpDesk Heroes** **Full Address: 1 Long Lane, London, SE1 4PG.** **Weekly Hours Worked: Monday to Friday 9:00am 5:00pm.** **Salary: £16,000 - £23,000 dependent on experience.** **About the company**: HelpDesk Heroes are a team of experienced technical specialists delivering professional,...


  • London, United Kingdom HelpDesk Heroes Full time

    **Level 3 Information Communications Technician** **Title**:Apprentice Technical Support Specialist **Company**:HelpDesk Heroes **Full Address**:1 Long Lane, London, SE1 4PG. **Weekly Hours Worked**:Monday to Friday 9:00am 5:00pm. **Salary**: £16,000 - £23,000 dependent on experience. **About the company**: HelpDesk Heroes are a team of experienced...

  • Helpdesk Operative

    1 month ago


    London, United Kingdom University College London Full time

    **Ref Number** B01-03476 **Professional Expertise** Estates, Facilities, Accommodation and Safety **Department** Vice-President (Operations) (B01) **Location** London **Working Pattern** Full time **Salary** £28,344 - £31,596 **Contract Type** Permanent **Working Type** Hybrid (20% - 80% on site) **Available For Secondment** No **Closing...

  • Helpdesk Operative

    7 days ago


    London, United Kingdom Mitie Full time

    **Helpdesk Operative** **Job Overview** Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted...

  • Helpdesk

    1 month ago


    London, United Kingdom Resourcing Group Full time

    Hi, Greeting of the day, Hope you are doing great ! This is Shahina from RG Resourcing Group, if you are interested in below job profile kindly send your updated resume and let me know your best time to contact you. **Title -** Helpdesk/ Administrator **Start Date -** Immediate **Hours -** 08:00 AM to 05:00 PM **Location-** London **Payrate**:...