Customer Service Agent

2 weeks ago

Syston, United Kingdom Flogas Britain Ltd Full time

**Customer Experience Advisor - Head Office - Syston, Leicester**

**£23,754 (Basic) + Bonus + Enhanced Overtime Rates**

**Monday to Friday - Saturday Overtime 1 in 4 weekends**

**Hybrid Working Available**

**Join Flogas Britain - Off-Grid Energy Leaders**

At Flogas, we're not just offering a job; we're offering a chance to be a key player in an organisation that's at the forefront of innovation and change. As our company continues to grow and expand its horizons, we need creative minds who can embrace evolution and lead with a fresh perspective. Your passion for sustainability aligns perfectly with our commitment to creating a more sustainable future.

**About the role**

**What you will be doing**
- Managing inbound and outbound calls
- Handling questions about gas delivery through to helping make payments and identifying opportunities where you can add value by providing additional services
- Investigating issues and challenges for customers and taking ownership for solving problems
- Liaising with internal Flogas departments
- Managing your own day and ensuring you are organising and prioritising your own time
- Remaining resilient when dealing with challenging customers and situations
- Working with your team and helping each other when needed

**About You**

We have fantastic training and supportive managers, and who you are is more important than what you’ve done. We’re keen to hear from you, if you are looking to work in a customer orientated role and:

- Have experience in a role that involves you working with customers, solving their problems; managing difficult and challenging situations and conversations
- Can demonstrate how you thrive in a busy environment and work well under pressure
- Are comfortable on a computer (MSOffice and databases)

That said, if you’ve got experience working in a telephone based Customer Service role, great, we can certainly use someone that can hit the ground running so we’d love to hear from you too.

**How we will reward you**
- Competitive starting salary
- Discretionary bonus scheme
- Great annual leave package with opportunity to purchase up to 5 days extra leave
- Enhanced family friendly package (Maternity / Paternity)
- Death in Service
- Contributory pension scheme
- Employee Volunteer Day’s to support the communities where you work and live
- Learning and development opportunities to develop your skills, knowledge and talent
- Access to a fully funded eye test and flu jab
- Access and discounts on a range of health and wellbeing services i.e., health cash plan, discounted gym membership and our employee assistance platform
- Access to our very own benefits platform which provides discounts to over 900 retailers, including days out, holidays and retail stores

**Diversity, Inclusion, and Flexibility**:
As an inclusive employer, we recognise the importance of achieving the right work-life balance that works for you. Our people work differently depending on their role and needs, from hybrid working to flexible working arrangements. We are open to discussing alternative working arrangements - such as part-time hours and job shares, so please feel free to raise this with us.

**About us**

Flogas Britain is one of the largest distributors of off-grid energy in the UK and has over 35 years’ experience of providing solutions to both commercial and domestic customers, principally in the form of liquid gas. The business has a longstanding record of organic growth driven by new installations, underpinned by a strong technical engineering expertise and capability, which combined with a number of bolt-on acquisitions have resulted in its market share increasing from 10% to over 30%.

The business is at the forefront of the energy transition having developed a prominent track record in converting customers from higher emissions fuels to lower carbon and cleaner solutions for the last decade and is well placed with a significant range of opportunities to develop and diversify into New Energies into the future in line with our 2040 vision to provide 100% renewable solutions to customers.

The recent acquisition of Protech by Flogas Britain further extends the business’ capabilities in this regard to provide innovative and lower carbon solutions into the commercial sector; combining renewable-ready gas combustion with alternative technologies such as heat-pumps, solar power and electric vehicle charging to provide a complete solution to customers and assisting them on their own path to net zero.

**Job Types**: Full-time, Permanent

**Salary**: From £23,754.00 per year

**Benefits**:

- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Sick pay
- Transport links
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer Service: 1 year (required)
- Contact / Call Ce

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