Customer Service Agent

3 weeks ago


Syston, United Kingdom ER Recruitment Full time

**Customer Service Agent - Jan 2ndStart Date**

**Syston, Hybrid (2 days office based)**

**£23,754**
- Would you consider yourself to be a personable, customer focused individual?
- Have you previously worked in a call centre or customer service office environment?
- Do you want to join a business who offer great training opportunities?

**The Company**:
ER Recruitment are working with a modern, forward thinking organisation who keep their people at the heart of what they do. If you’re a customer focused individual who is keen to work in a busy environment where success is celebrated, we would love to hear from you.

**Role & Responsibilities of the Customer Service Agent**:

- To work towards annual objectives, for KPI’s to include talk time, wrap time, call answer rate and quality monitoring.
- Own and resolve all queries and issues effectively and efficiently.
- Investigating issues and working towards positive outcomes.
- Working in a busy environment, prioritising tasks in order of importance.
- Delivering great customer service at all times.
- Inputting customer data into the business’s internal CRM.
- Working as a team player, supporting colleagues when required.

**About You as the Customer Service Agent**:

- Able to start 2ndJanuary
- Able to commute to Syston, Leicestershire (public transport links limited)
- Experience working in a high volume/call centre environment.
- Excellent communication skills to build relationships.
- Able to deliver excellent customer service.
- Someone who is focused and pays attention to detail.
- A positive person who can handle difficult conversations.
- Good time management.
- IT proficient.

**Additional Benefits**:

- Monday to Friday role + 1 in 4 Saturdays (paid in overtime)
- Free onsite parking
- 25 days plus bank holidays
- Great onsite training
- Hybrid working office based 2 days per week **after 3 weeks training completed**

We look forward to helping you in your career, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career, please feel free to refer them to us.

We look forward to hearing from you.

**Job Types**: Full-time, Permanent

**Salary**: £23,754.00 per year

**Benefits**:

- Canteen
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Syston, Leicestershire: reliably commute or plan to relocate before starting work (required)

Work Location: In person



  • Syston, Leicestershire, United Kingdom Hanson UK Full time

    Customer Service Agent - £22,700pa:At Hanson, we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness,...


  • Syston, United Kingdom Hanson UK Full time

    **Customer Service Agent - £22,700pa**: Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt and the products we supply. We are part of the...


  • Syston, United Kingdom Hanson UK Full time

    **Customer Service Agent - £22,700pa**: Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt and the products we supply. We are part of the...

  • Customer Service Agent

    19 hours ago


    Syston, United Kingdom Hanson UK Full time

    **Customer Service Agent - £22,700pa**: Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt and the products we supply. We are part of the...

  • Customer Service Agent

    19 hours ago


    Syston, United Kingdom Hanson UK Full time

    **Customer Service Agent - £22,700pa**: Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt and the products we supply. We are part of the...


  • Syston, United Kingdom Hanson UK Full time

    **Customer Service Agent Customer Service Centre - £22,700pa**: At Hanson, we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that...


  • Syston, United Kingdom Hanson UK Full time

    **Customer Service Agent - £22,700pa**: At Hanson, we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness,...


  • Syston, United Kingdom Venn Group Full time

    Children’s Service Agent – First Response (Customer Service) Start: ASAP (June 2024) Duration: 3 months initially (likely to extend) Rate: £15.75 p/h (Umbrella, Inside IR35) Hours: Full time, 37 hours per week Working pattern: Initial induction and training onsite, 3 days per week onsite, (occasionally 4) thereafter Location: Leicestershire Area An...


  • Syston, United Kingdom Hanson UK Full time

    **Customer Service Agent Apprentice for Aggregates / Aggregates / Logistics**: **Description of Team / Department**: South Wales - reporting into Charlotte Garratt **Purpose of / Responsibilities of the role**: **Developing self** - Take ownership for keeping your service knowledge and skills up to date. - To update all areas of knowledge, skills and...


  • Syston, United Kingdom Hanson UK Full time

    **Customer Service Agent Apprentice for Cement / Operations**: **Description of Team / Department**: National - reporting into Sarah Roberts **Purpose of / Responsibilities of the role**: **Developing self** - Take ownership for keeping your service knowledge and skills up to date. - To update all areas of knowledge, skills and behaviours as required to...

  • Customer Sales Agent

    3 weeks ago


    Syston, United Kingdom Hanson UK Full time

    **Customer Sales Agent**: Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt and the products we supply. We are part of the...


  • Syston, United Kingdom Hanson UK Full time

    **Customer Experience Agent**: Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt and the products we supply. We are part of the...


  • Syston, United Kingdom Hanson UK Full time

    **Customer Experience Agent**: Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt and the products we supply. We are part of the...


  • Syston, Leicestershire, United Kingdom Hanson UK Full time

    Customer Service Agent Apprentice for Cement / Operations:Description of Team / Department:National - reporting into Sarah RobertsPurpose of / Responsibilities of the role:Developing self Take ownership for keeping your service knowledge and skills up to date. To update all areas of knowledge, skills and behaviours as required to carry out the job with...


  • Syston, United Kingdom Hanson UK Full time

    **Customer Service Agent Apprentice for Supply Chain / Customer Service Centre / Commercial**: **Description of Team / Department**: South Wales - reporting into Charlotte Garratt **Purpose of / Responsibilities of the role**: **Developing self** - Take ownership for keeping your service knowledge and skills up to date. - To update all areas of knowledge,...

  • Rental Agent

    2 weeks ago


    Syston, United Kingdom People First Recruitment Solutions Limited Full time

    This is a fantastic opportunity for someone who is passionate about delivering high levels of customer service and has excellent administration skills to join our well established and highly regarded automotive client as a **Rental Agent.** **Working within a busy fast paced Rental Desk team, as a Rental Agent your responsibilities will include**: -...


  • Syston, Leicestershire, United Kingdom Hanson UK Full time

    Customer Excellence Agent - £26000pa:Hanson UK are committed to fulfilling our role in meeting the UK government's ambitions and our parent company, HeidelbergCement Group, has signed the Business Ambition for 1.5oC Commitment and joined the UN's Race to Zero campaign. Our route to decarbonisation has been ongoing for many years and we have made significant...

  • Senior Estate Agent

    3 weeks ago


    Syston, United Kingdom Connells Group Full time

    Uncapped Commission, Career Progression We’re looking for a highly motivated **Part Time Senior Estate Agent / Senior** **Sales Negotiator **to complement our fantastic residential sales team in **Syston **working in our well known **Spencers **estate agency. **Why join us as a Part Time Senior Estate Agent / Senior** **Sales Negotiator?** - Industry...


  • Syston, United Kingdom Hanson UK Full time

    **Customer Excellence Agent**: Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt and the products we supply. We are part of the...


  • Syston, United Kingdom Hanson UK Full time

    **Customer Excellence Agent - £26000pa**: Hanson UK are committed to fulfilling our role in meeting the UK government's ambitions and our parent company, HeidelbergCement Group, has signed the Business Ambition for 1.5ºC Commitment and joined the UN's Race to Zero campaign. Our route to decarbonisation has been ongoing for many years and we have made...