Customer Sales Agent

3 weeks ago


Syston, United Kingdom Hanson UK Full time

**Customer Sales Agent**:
Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt and the products we supply. We are part of the HeidelbergCement Group, one of the largest building materials manufacturers in the world, and are committed to being a fair, respectful and inclusive employer. Our motivated employees are the key to our success and our culture is based on teamwork, strong customer focus, innovation and working safely and sustainably. We are focusing on a zero-harm workplace and our ambitious target to reduce our CO2 emissions by 15 per cent by 2030 ( we have already reduced them by 50% since 2009)

**Description of Team / Department**:
Concrete

**Purpose of / Responsibilities of the role**:
To offer all customers, a professional, dedicated, personal service ensuring a QUOTIFIC experience. Meet all customers' and business requirements in the most efficient and cost effective manner whilst achieving a high level of customer service. Proactively manage the customer journey by focusing on initiating and capturing the customer's requirements accurately through communication and input.

**Skills / Experience**:
Essential:

- Excellent level of commitment to provide a seamless, first class customer experience
- Excellent communication skills
- Highly proactive and motivated approach to work
- IT Literate including Microsoft Office Suite

Desirable:

- Knowledge of construction industry and products
- Knowledge of SAP system
- Knowledge of local and national geography.

Experience
- Experience - 1 year within a customer service role

Team Work
- Proven capability to build effective working relationships with customers and colleagues
- Demonstrated ability to use own initiative to improve performance and service.

**Excellent Remuneration and Benefits**:

- Agile working / Flexible working policies in place
- Various incentive bonus schemes
- 27 days holiday (excluding bank holidays)
- Paid day off to Volunteer every year
- Holiday Purchase Scheme
- Sabbatical leave
- Family friendly policies in relation to maternity and more
- Access to our Employee Assistance Programme for free and confidential advice/support 24/7
- Trained mental health first aiders
- Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance, free eye tests.
- Leading pension scheme offering with generous contributions from Hanson.
- 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays, gym memberships, and much more.
- Access to discounted private medical benefits
- Ongoing training and development and opportunities to help further your career.
- A comprehensive structured induction programme.
- Experience within a well-respected global market leader.

**Additional Details**:
**Location**:syston
**Full Time / Part Time**:full time
**Working Hours**:40.00 hrs
**Contract Type**:Permanent
**Shift Description**:Monday - Friday. Saturday Rota.
**Company Vehicle**:none

**Hanson UK is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.**
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