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Customer Experience Agent

4 months ago

Syston, United Kingdom Hanson UK Full time

**Customer Experience Agent**:
Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt and the products we supply. We are part of the HeidelbergCement Group, one of the largest building materials manufacturers in the world, and are committed to being a fair, respectful and inclusive employer. Our motivated employees are the key to our success and our culture is based on teamwork, strong customer focus, innovation and working safely and sustainably. We are focusing on a zero-harm workplace and our ambitious target to reduce our CO2 emissions by 15 per cent by 2030 ( we have already reduced them by 50% since 2009)

**Description of Team / Department**:
North East Concrete

**Purpose of / Responsibilities of the role**:
To meet all customers' and business requirements in the most cost effective, professional and timely manner whilst achieving a high level of customer service. To provide customers with a quality service for all orders, deliveries and associated administration in the most cost effective way for Hanson Quarry Products. Pro-actively manage the order book and work profile for specific plant clusters within the region, ensuring that the order book is managed in line with the Logistics KPIs
- Volume, OTD, and Utilisation, as well as maximising cost efficiencies. Actively engage with key stakeholders such as operational staff, commercial staff and hauliers to ensure that the customer experience and KPIs are at the front of all decisions which are made.

**Skills / Experience**:
Knowledge and Skills Essential
- Knowledge of local and national geography.
- Good level of commitment to customer service and satisfaction
- Excellent communication skills

Desirable:

- Knowledge of construction industry and products

Experience
- Experience - 1 year customer sales/service/operations/transport role/Management/ Leadership Skills
- Proven capability to build effective working relationships with customers and colleagues
- Demonstrated ability to use own initiative to improve performance and service.

**Excellent Remuneration and Benefits**:
- Excellent remuneration packages
- Agile working / Flexible working policies in place
- Various incentive bonus schemes
- 27 days holiday (excluding bank holidays)
- Paid day off to Volunteer every year
- Holiday Purchase Scheme
- Sabbatical leave
- Family friendly policies such as enhanced Maternity/Paternity, and other policies including Parental leave, Neonatal care, Adoption
- Access to our Employee Assistance Programme for free and confidential advice/support 24/7
- Trained mental health first aiders
- Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance, free eye tests
- Leading pension scheme offering with generous contributions from Hanson
- 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays, gym memberships, and much more
- Access to discounted private medical benefits
- Ongoing training and development and opportunities to help further your career
- A comprehensive structured induction programme
- Experience within a well-respected global market leader

**Additional Details**:
**Location**:syston
**Full Time / Part Time**:full time
**Working Hours**:40.00 hrs
**Contract Type**:Fixed Term Contract
**Shift Description**:Monday - Friday. Saturday Rota.
**Company Vehicle**:none

**Hanson UK is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.**
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