Customer Service Agent Customer Service Centre

1 week ago

Syston, United Kingdom Hanson UK Full time

**Customer Service Agent Customer Service Centre - £22,700pa**:
At Hanson, we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement. As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.

We believe in building a workplace that is dedicated to promoting inclusivity and diversity. If you're interested in joining our team, we encourage you to apply, even if your past experience or skill set doesn't perfectly align with the job description. You may still be the right fit for this or other roles within our company. We understand that you may face unique challenges in your career, and we are committed to providing a supportive environment to help you thrive. Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.

We also offer a range of benefits, such as access to our Employee Assistance Programme, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritised.

Hanson is proud to support the armed forces and has an affiliation with the armed forces covenant. We recognise that service leavers are highly trained, focused, and incredibly talented individuals who are keen to build upon the knowledge gained throughout their services career. They can contribute a wealth of transferable skills, leadership, and life experience that can benefit Hanson UK and help us to grow.

**Description of Team / Department**:
A&A South East

**Purpose of / Responsibilities of the role**:
To answer customer calls promptly and in a professional manner. Ensuring you take ownership and secure the order and the customer feels valued and happy with the service offering.

**Skills / Experience**:** High level of accuracy, self motivated, able to multi task and offer a excellent level of customer service. 1 year of customer service experience,**

**Excellent Remuneration and Benefits**:

- 27 days holiday
- Leading pension scheme offering with generous contributions from Hanson.
- 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays, and much more.
- Ongoing training and development and opportunities to help further your career.
- A comprehensive structured induction programme.
- Experience within a well-respected global market leader.
- Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance.
- Access to discounted private medical benefits
- Paid day off to Volunteer every year
- Holiday Purchase Scheme
- Access to our Employee Assistance helpline for free and confidential advice

**Additional Details**:
**Location**:syston
**Full Time / Part Time**:full time
**Working Hours**:40.00 hrs
**Contract Type**:Fixed Term Contract
**Shift Description**:Monday to Friday including rota'd Saturdays
**Company Vehicle**:none

**Hanson UK is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.**
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