Call Center Representative

2 weeks ago


Southampton, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have excellent communication skills.

**Duties**:

- Answer incoming calls from customers and provide assistance or direct them to the appropriate department
- Respond to customer inquiries and resolve any issues or concerns in a professional and timely manner
- Utilize phone etiquette to ensure positive interactions with customers
- Upsell products or services when appropriate
- Perform data entry tasks accurately and efficiently
- Analyze customer information to identify trends or patterns that may require further attention
- Communicate effectively with customers in both English and Spanish (bilingual skills required)
- Collaborate with team members to ensure customer satisfaction

**Skills**:

- Excellent phone etiquette and communication skills
- Bilingual in English and Spanish, with the ability to effectively communicate in both languages
- Strong data entry skills with attention to detail
- Ability to analyze customer information and provide appropriate solutions

**Job Types**: Full-time, Permanent

Pay: From £26,306.02 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 19/05/2024



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