Patient Experience Improvement Lead

3 months ago

Harlow, United Kingdom NHS Professionals Full time

**Job Title**:Patient Experience Improvement Lead

**Trust Location**:The Princess Alexandra Hospital NHS

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, The Princess Alexandra Hospital NHS is the place for you.

**About the Trust**

The Princess Alexandra Hospital NHS trust plays a huge part in west Essex and east and north Hertfordshire's way of life.

The trust runs a busy hospital, The Princess Alexandra Hospital and provides services at St. Margaret's Hospital and Herts and Essex Hospital. Together serve a population of around 350,000 people.

**What you will be responsible for**:

- Support the Trust patient experience improvement programme, this will include our CQC patient satisfaction survey, improvements from PALS and complaints actions.
- Work with senior leaders within the corporate team and divisional patient safety and quality teams to support actions to address the concerns and themes raised.
- Work independently and demonstrate leadership to deliver the improvements. The post holder will need to work at senior level and identify risks to deliver the programme, working with the leadership team to mitigate the risk.
- Required to engage with our patients, family and carers to support the improvement work and identify any new areas of focus. The post holder will be required to
- review existing and support revising or developing new policies and processes and has no direct line management responsibility.
- Responsible for driving significant improvements in service as a result of the patient experience and ensure that the Trust has in place a robust monitoring system to collect evidence in support of the achievement of CQC outcomes and other relevant standards for patients.

**You will learn the following whilst working at the trust**:
1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

**You will have the following skills/experience**:

- Excellent communication skills
- both written and verbal
- Excellent organisation skills
- Previous admin experience
- Previous PMO background
- Previous NHS experience (desirable)
- System Knowledge
- This role may require you to show evidence of education at Masters level or at least 2 years relevant experience._

**As a member of NHS Professionals, you have fantastic benefits**:

- Competitive pay rates
- work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

NHS Professionals manage your data, please see our Privacy Notice on our website.

**Job Types**: Temporary contract, Full-time

**Salary**: £27.36 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Application question(s):

- do you have previous NHS experience?

Work Location: In person

Reference ID: 68492

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