Patient Safety

1 week ago


Harlow CM GU, United Kingdom LloydsPharmacy Clinical Homecare Full time
Patient Safety & Complaints Improvement Officer Salary:  

Role Purpose:

Are you passionate about improving patient safety and ensuring quality care? Join our team as a Patient Safety and Complaints Improvement Officer, where you will lead investigations into patient complaints and low-level incidents. Your work will help enhance patient outcomes and ensure compliance with the NHS Patient Safety Incident Response Plan and relevant regulatory requirements.

Key Responsibilities:
  • Lead Investigations: Conduct thorough investigations into patient complaints and safety incidents, working closely with both internal and external stakeholders. Maintain detailed records and ensure that all processes comply with regulatory guidelines.
  • Root Cause Analysis: Identify the root causes of incidents and complaints, using established methodologies to develop and implement corrective and preventive actions.
  • Continuous Improvement: Contribute to a culture of continuous improvement by recommending and supporting initiatives that enhance patient safety and service quality.
  • Stakeholder Collaboration: Work proactively with colleagues and external partners to promote best practices in patient safety and incident management.
  • Compliance Adherence: Ensure all investigations and actions align with the Royal Pharmaceutical Society Homecare Standards, NHS PSIRF, and other relevant guidelines.

Do you want to know if we are right for you? Sign up to one of our upcoming virtual drop-in sessions  here  and let us pitch ourselves to you

Why LloydsPharmacy Clinical Homecare?

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. LloydsPharmacy Clinical Homecare has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

  • 25 days annual leave plus bank holidays
  • Company bonus scheme
  • Outstanding training & development programmes
  • Up to £1200 refer a friend bonus
  • Full support from our employee assistance programme including a health and well-being app
  • Savings and discounts at multiple retailers through our rewards portal
About You Skills, Knowledge, and Experience:
  • Education: Level 3 qualification in healthcare or a related field (e.g., investigations, risk management, or clinical roles). Continued professional development is essential.
  • Experience: Proven experience in incident investigations, patient safety, and continuous improvement within healthcare environments. Familiarity with regulatory bodies such as the MHRA, GPhC, and CQC.
  • Skills: Strong analytical, problem-solving, and decision-making abilities. Proficient in Microsoft Office and able to communicate effectively both in writing and verbally. Must be detail-oriented with excellent time management skills.
Why Join Us?

This role offers a unique opportunity to make a meaningful impact on patient safety and quality care. You'll be part of a dynamic team committed to continuous improvement and learning, helping to shape a safer healthcare environment for all.

Apply now to become a key player in our mission to deliver exceptional patient care

About Us

At LloydsPharmacy Clinical Homecare, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all  and Continually Improving  to provide the highest standards of service delivery and patient outcomes.

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team



  • Harlow, CM19 5GU, United Kingdom LloydsPharmacy Clinical Homecare Full time

    QA Lab Technician Salary: £25,552.00  Job Title: QA Laboratory Technician   Are you passionate about microbiology and quality assurance? Do you thrive in a dynamic and challenging environment? Lloyds Pharmacy Clinical Homecare in Harlow is looking for a dedicated and meticulous QA Laboratory Technician to join our team! Job Purpose: As a QA...


  • Harlow, CM19 5GU, United Kingdom LloydsPharmacy Clinical Homecare Full time

    General Manager Warehousing & Logistics Salary: up to £85,000 Plus Benefits  LloydsPharmacy Clinical Homecare are looking for a General Manager within Warehouse and logistics you will be responsible for  providing overall leadership for the Harlow Scimitar site, ensuring that the facility operates efficiently, safely, and in compliance with all applicable...

  • Dispenser, Harlow

    1 week ago


    Harlow, CM19 5GU, United Kingdom LloydsPharmacy Clinical Homecare Full time

    Dispenser Salary:  Job Purpose: As a Dispensing Assistant, you will be responsible for dispensing medication following best practices, regulatory standards, and guidelines set by the General Pharmaceutical Council (GPhC). Your role is vital in ensuring the safe and efficient supply of medications to our patients, contributing directly to their care and...


  • Harlow, United Kingdom LloydsPharmacy Clinical Homecare Full time

    **About The Role**: *** **Part time - 30 hours per week** **12 month Fixed Term Contract** As a Patient Safety and Experience Officer you will support implementation of the current professional and governance frameworks for homecare providers. Working with the senior Governance Team to implement a consistent and aligned approach to complaints and...


  • Essex, CM19 5GU, United Kingdom LloydsPharmacy Clinical Homecare Full time

    Head of Clinical Pharmacy Salary:  Job Title: Head of Clinical Pharmacy Role Purpose: Are you a visionary leader passionate about delivering exceptional pharmaceutical services? Join us as the Head of Clinical Pharmacy who is specialised in homecare HPN and Oncology, to ensure the highest standards of patient care, driving quality excellence, and...


  • Harlow, CM GU, United Kingdom LloydsPharmacy Clinical Homecare Full time

    {"h3": "Patient Safety and Quality Improvement Specialist Role Overview"} At LloydsPharmacy Clinical Homecare, we are committed to delivering exceptional patient care and improving healthcare outcomes. As a Patient Safety and Quality Improvement Specialist, you will play a critical role in leading investigations into patient complaints and safety incidents,...


  • Harlow, CM GU, United Kingdom LloydsPharmacy Clinical Homecare Full time

    Job SummaryWe are seeking a highly skilled Patient Safety and Quality Improvement Officer to join our team at LloydsPharmacy Clinical Homecare. As a key member of our organization, you will play a vital role in ensuring the highest standards of patient safety and quality care.Key Responsibilities:Incident Investigation and Analysis: Conduct thorough...


  • Harlow, CM GU, United Kingdom LloydsPharmacy Clinical Homecare Full time

    Job SummaryWe are seeking a highly skilled Patient Safety and Quality Improvement Officer to join our team at LloydsPharmacy Clinical Homecare. As a key member of our organization, you will play a vital role in ensuring the highest standards of patient safety and quality care.Key Responsibilities:Incident Investigation and Analysis: Conduct thorough...


  • Harlow, South East, CM19 5GU, Harlow, United Kingdom LloydsPharmacy Clinical Homecare Ltd Full time

    Job Title:Head of Clinical PharmacyRole Purpose:Are you a visionary leader passionate about delivering exceptional pharmaceutical services? Join us as the Head of Clinical Pharmacy to ensure the highest standards of patient care, driving quality excellence, and compliance with GPhC and RPS professional standards.Key Accountabilities:Clinical Governance:Lead...


  • Harlow, Essex, United Kingdom LloydsPharmacy Clinical Homecare Ltd Full time

    Job DescriptionRole Purpose:We are seeking a highly experienced and operational Pharmacist to take on the role of Pharmacy Operations Manager, leading our Pharmacy Services at LloydsPharmacy Clinical Homecare Ltd. This role is critical in managing the safe and efficient operations of prescription building and query management, ensuring patients receive their...

  • Drug Safety Associate

    3 months ago


    Harlow, United Kingdom LloydsPharmacy Clinical Homecare Full time

    **About The Role**: **Job Title**: Drug Safety Associate / Administrator Join Our Team: Ensure Safety and Compliance Do you have good attention to detail and strong administration experience? We are looking for someone who is passionate about safeguarding our patient well-being and ensuring regulatory compliance within the pharmaceutical industry. We are...


  • Harlow, United Kingdom LloydsPharmacy Clinical Homecare Full time

    **About The Role**: As a Drug Safety Administrator here at LloydsPharmacy Clinical Homecare you will be communicating with patients and manufacturers to report adverse effects from products as well as product complaints. You will be managing both written and verbal communication from patients. The role is a vital one within the team and as such will need to...


  • Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    About the RoleWe are seeking a motivated and enthusiastic individual to join our Outpatient Team as a Healthcare Support Worker. As a key member of our team, you will play a vital role in delivering high-quality patient care and supporting our clinical staff.Key ResponsibilitiesProvide direct patient care under the direction of the Outpatients Manager,...


  • Harlow, United Kingdom NHS Professionals Full time

    **Job Title**:Patient Experience Improvement Lead **Trust Location**:The Princess Alexandra Hospital NHS Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, The Princess Alexandra Hospital NHS is the place for you. **About the Trust** The Princess Alexandra Hospital NHS trust plays a huge...


  • Harlow, United Kingdom LloydsPharmacy Clinical Homecare Full time

    **About The Role**: **Job Title**: Principal Drug Safety Specialist Passionate about ensuring patient safety and regulatory compliance? As a Pharmacovigilance Specialist at LloydsPharmacy Clinical Homecare, you'll play a crucial role in overseeing and ensuring the smooth flow of pharmacovigilance reporting activities. Join our dedicated team in Harlow and...


  • Harlow, United Kingdom LloydsPharmacy Clinical Homecare Full time

    **About The Role**: This role is 20 hours per week. As a Part Time Drug Safety Administrator here at LloydsPharmacy Clinical Homecare you will be communicating with patients and manufacturers to report adverse effects from products as well as product complaints. You will be managing both written and verbal communication from patients. The role is a vital...


  • Harlow, CM19 5TR, United Kingdom LloydsPharmacy Clinical Homecare Full time

    Production Operator Salary: up to £28,879.52 Plus Benefits   *Full Training Provided* - Limited Experience Required Rotating shift pattern: Monday - Friday from 6am - 2pm / 2pm-10pm LloydsPharmacy Clinical Homecare are looking for Production Operatives to join their Hi-Tech Compounding team to manufacture intravenous medication safely and accurately,...

  • Health Care Assistant

    4 months ago


    Harlow, United Kingdom St Clare Hospice Full time

    **Key Responsibilities**: Work as part of the Nursing Team in maintaining the provision of a high standard of specialist palliative nursing care for patients and their families. This includes meeting their physical, emotional, psychological, and spiritual needs. To have an understanding of and be able to work within the philosophy of palliative and terminal...

  • ENT Surgeon

    2 days ago


    Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced ENT Surgeon to join our team at The Princess Alexandra Hospital NHS Trust. As a key member of our department, you will be responsible for providing a comprehensive general ENT service to our patients.Key ResponsibilitiesProvide high-quality ENT care to patients, including routine ENT surgery,...

  • ENT Surgeon

    2 days ago


    Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced ENT Surgeon to join our team at The Princess Alexandra Hospital NHS Trust. As a key member of our department, you will be responsible for providing a comprehensive general ENT service to our patients.Key ResponsibilitiesProvide high-quality ENT care to patients, including routine ENT surgery,...