Digital and Transformation Lead

6 months ago

Harlow, United Kingdom Primary Care Careers Full time

**About the Role**:
There is an exciting opportunity for an experienced project manager to join us at Harlow South Primary Care Network to lead us as we transform the way that we support our patients, the way our staff are able to work and the sustainability of our general practice services, through the adoption or optimisation of new technology and other initiatives. Full details are provided in the attached job description.

The responsibilities of the post-holder will include:

- Overseeing the adoption and/or optimisation of new technology to enhance patient access and experience, and to increase PCN productivity;
- Building relationships and facilitating collaboration between practices and the wider system, to support the delivery of care to patients (including shared appointments between practices to aid delivery of enhanced access)
- Leading an improvement approach to change, including building capability for quality improvement within the PCN, and system-wide approaches to problem solving;
- Reviewing and improving the PCN’s digital maturity;
- Using data, and improving data quality, to:

- understand demand, capacity and activity, and to drive improvements in:

- patient experience of access,
- operational efficiency including better matching capacity to need,
- staff experience at work;
- support population health management;
- support understanding of the type and intensity of support and training needs of the PCN, and coordinate this support, including through OD programmes;
- facilitate clinically-led innovation and the effective adoption of improvement initiatives, including integrated working at neighbourhood and/or place level to improve access to services for patients.
- Experience in digital/IM&T project management delivery through the entire project lifecycle from initiation to delivery;
- Good understanding of the digital agenda within the NHS and social care/care sector;
- Good understanding of current healthcare policy, relating to primary care and integrated care;
- Ability to work on own initiative and organise workload, allocating work as necessary;
- Used to working in a busy environment;
- Adaptability, flexibility and ability to cope with uncertainty and change;
- Ability to deliver a vision and a willingness and drive to adapt to NHS targets and business planning, whilst keeping abreast of legislative and contractual changes;
- Self-motivation and forward-thinking approach;
- Excellent organisational, management and planning skills, IT skills and communication skills;
- Ability to implement and manage change effectively.

**About Us**:
Harlow South Primary Care Network are a group of three practices within Harlow. We jointly deliver services that improve outcomes and provide a positive patient experience for our population of 40,000+.

As a Primary Care Network (PCN) our aim is to work collaboratively, enabling our team of social prescribers, care coordinators, clinical pharmacists, GP assistants and nursing associate to work together with the practices. We seek continuous improvement by strengthening our relationship with other key, health and wellbeing providers to maximise the impact of our services on quality and outcomes of patient care.

The practices within the PCN are Lister Medical Centre based at Lister House, Staple Tye, The Ross Practice and The Hamilton Practice based at Keats House, Bush Fair. All practices use SystmOne clinical system.

We are a friendly, supportive, democratic, well organised and enthusiastic Primary Care Network, based in a new purpose-built health centre in Harlow. We are a training hub and actively encourage learning and development for all staff.

**Disclosure and Barring Service Check

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