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Band 2 Appointment Co-ordinator

5 months ago

Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

An exciting opportunity has arisen to join the Call Centre Team at the busy Appointments Centre for University Hospitals Birmingham which includes Heartlands Hospital, Good Hope Hospital, Queen Elizabeth and Solihull Hospital as an Appointment's Co-Ordinator managing large booking teams of staff.

The positions and working patterns available:
22.5 hours per week: Monday to Friday 8:30 - 13:00.

22 hours per week: Tuesday till Friday - 12:30 - 18:00

25 hours per week: Monday to Friday 13:15 till 18:15.

This role will be based within our busy call centre, who receives hundreds of phone calls per day; dealing with patients queries as well as GP queries. Rescheduling patient's appointments at their request as well as advising on current appointment wait times.