Band 2 Appointments Co-ordinator

3 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
An exciting opportunity has arisen to join the busy Appointments Centre for University Hospitals Birmingham which includes Heartlands Hospital, Good Hope Hospital, Queen Elizabeth and Solihull Hospital as an Appointment's Co-Ordinator.

Full time positions available - 37.5 hours per week.

Weekly Pattern:
Monday to Friday 9:00 - 17:00 or 10:00 - 18:00

We are currently seeking motivated individuals to join our Appointment Centre.

**Main duties, tasks & skills required**:
Key Responsibilities are:

- Process patients referrals
- Book and coordinate appointments for patients using our hospital's scheduling system.
- Liaise with patients, doctors, and other healthcare professionals to ensure all slots are fully utilized.
- Monitor clinic capacity for available appointments in a timely manner.
- Maintain accurate and up to date records of patients appointments and related information.
- Provide excelled customer service to patients, their family members and colleagues by addressing and resolving queries in a timely manner.
- Follow Standard operating procedures and adhere to compliance regulations.
- Receive and open incoming post and take action as required
- Review and action electronic correspondence and disseminate appropriately
- Organize own day-to-day work tasks showing an ability to priorities in order to achieve set timescales
- Undertake work that has been prioritized by the Supervisor / Line Manager.
- Prepare and scan information onto the Trust IT systems
- Ability to make decisions and take actions within the team relating to routine enquirers, whilst receiving support and supervisor.
- Have a personal duty of care for all equipment and resources used

Maintain stock control such as stationery, clinical supplies, equipment and uniforms

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4

Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Experience**:
**Essential**:
Experience of dealing with the Public/Customer service experience

Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)

Experience of using IT systems

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