Patient Care Co-ordinator
5 months ago
**Job title - Patient Care Co-ordinator**
**Reports to - Patient Care Manager/Patient Support Manager**
**Accountable to - Practice Manager and Partners**
Job Responsibilities
Summary:
To provide a caring and efficient service to support our patients to signpost patients to sources of help, advocacy and support, and to help people play an active role in managing their own health.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and ensure procedures are completed.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Processing repeat prescriptions in accordance with practice guidelines
- Advise patients of relevant charges for private services, accept payment and issue receipts for same in accordance with the Practice Policies.
- To work flexibly to meet the needs of the service, including covering for colleagues.
- To record and report any patient concerns, complaints or incidents of abuse in line with the Practice Policy.
- Processing and distributing incoming and outgoing mail in line with practice procedures. Checking patient details i.e. address, DOB and telephone number whether on the telephone or face to face.
- Ensure that all new patients are registered onto the computer system promptly and accurately
- To provide support to clinical staff as a chaperone where appropriate and in line with the Practice Policy
- Prioritising Workflow tasks on the clinical system and to act on practice notes in a timely and diligent manner.
- Assisting with the onward management of patients as required, eg referrals
- Providing administrative support to clinicians and Management within the organisation
- To liaise with the Office Manager and/or Practice Manager when required and follow instructions from them when necessary.
- To act as receptionist to a named GP or nursing team.
- To undertake any other duties as deemed appropriate by the Practice.
- Patient Care Co-ordinators may also be responsible for first aid, and health and safety.
PHYSICAL, MENTAL, EMOTIONAL AND ENVIRONMENTAL DEMANDS OF THE JOB
**1.**
The post-holder is required to have keen hand/eye co-ordination to undertake his/her primary task.
**2.**
The post holder is required to be methodical and work to a structure, seeing problems through to their satisfactory conclusion.
**3.**
The post-holder is required to work in a well-organised and professional manner to meet the demands of the work, maintaining concentration and accuracy.
**4.**
The post-holder is often required to work independently of others and to be self-determined.
**5.**
The post holder is required to communicate effectively and possess an aptitude for dealing with potentially difficult or demanding situations.
decisions & judgements
The post-holder is required to use her/his own initiative when dealing with problems and to make any reasonable and necessary decisions on events as they occur, including:
- Establishing and maintaining effective lines of communication with the GPs and Practice Manager.
- Communicating clearly and effectively with staff to aid the smooth running of the Practice.
- Responding to requests or queries for support as they arise in an appropriate and
- timely manner
- Prioritising workload and requests for support.
- Making the most effective use of resources available.
- Using judgement and experience in helping to determine the relevant urgency of or requests for information received from patients and other external organisations.
Most challenging part of the job
**1.**
Managing the many conflicting priorities that the post requires
**2.**
Ensuring clear protocols for the prioritisation of work.
**3.**
Providing and maintaining a professional and effective dialogue with patients.
communication and relationships
**1.**
Internally with the GPs, Practice Manager and colleagues to help ensure that practice aims and objectives are met.
**2.**
Internally and externally with colleagues, healthcare professionals and others within the Primary and Secondary Care sectors with regard to the needs of the Practice and the needs of patients registered at the Practice.
**3.**
Externally with patients registered at the Practice.
job description agreement
A separate job description will need to be signed off by each jobholder to whom the job description applies.
Job Holder’s Signature:
Date:
Practice Manager’s Signature:
Date:
**Confidentiality**:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, s
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