Band 3 Ward Services Co-ordinator

5 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
This is an exciting opportunity to come and join the Maternity Team at Birmingham Heartlands Hospital.

We are looking for a highly motivated individual who will act as an integral part of the team. The post holder will work to ensure that there is a seamless approach to the provision of non-clinical services, ensuring a high quality service to patients an provide a service that ensures that patient and ward requirements are met.

They will assist the clinical manager and staff within the ward / clinical area to ensure appropriate and effective delivery of services in order to maintain the patient environment and services to patients.

You will be expected to organise your workload and co-ordinate your administrative activities with other the ward service co-ordinators within Maternity Unit to ensure that an efficient service is provided and provide cover for each other during periods of leave. It is essential that you should exercise initiative commensurate with the role and vital that confidentiality be maintained at all times.

The post holder will be required to have evidence of completion of Level 3 Qualification or above in Health / Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering

**Main duties, tasks & skills required**:
Working with clinical colleagues, catering and Housekeeping Operatives (cleaners) to ensure patients receive appropriate food and drink provision at ward / department level
- Oversee waste management at ward level
- Ensure availability of appropriate linen supplies Work with logistics and procurement to manage stock supplies; ensuring appropriate storage and stock management ( clinical and non-clinical )
- Maintenance and availability of Medical equipment
- General maintenance and appropriate escalation of issues requiring resolution
- Liaising with the Facilities Compliance Team, Housekeeping and Infection Control on environmental cleanliness.
- Undertakes a ward liaison role between patients their families and the ward passing on information and communication when /where face to face visiting is not possible or is restricted.
- Works collaboratively with Ward catering staff / Ward Hostesses to co-ordinate patient meal services, snacks and drinks

Complete mealtime and stock audits Work with the Patient Experience Team to evaluate and appropriately respond to patient feedback or complaints
- Undertake administrative duties associated with the role

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
- Evidence of completion of Level 3 Qualification or above in Health / Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
- Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. Customers service/ Food Hygiene / Care Certificate/ Health & Safety i.e. COSHH
- Evidence of completion of "in hous

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