Band 3 Ward Service Coordinator

6 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
The post holder will work as an integral part of the clinical ward / area team and to be responsible for the co-ordination of all patient facilities services, ensuring a clean, safe and comfortable environment. The main elements of the role are to ensure that there is a seamless approach to the provision of non-clinical services; ensuring the appropriate delivery of cleaning, catering and minor maintenance, together with other specified tasks, to meet individual patients' needs, as determined by the area manager in accordance with NHS National Standards 2004 and ensuring core cleaning services are upheld
- Establishing and maintaining communication with patients, visitors and Trust colleagues regarding routine and daily activities, overcoming any differences in communication.
- Develop own knowledge and skills, and provide information to others.
- Assist in maintaining own health and safety, and that of others.
- Assist in maintaining and developing services for patients.
- Ensure own actions promote quality and alert others to quality issues.
- Ensure own actions support equality, diversity and rights.
- Assist in assessing and addressing people's health and well-being and related needs.
- Protect health and well-being.
- The post-holder must act in such a way as to promote a positive image of UHB Foundation Trust at all times.
- This job description is not conclusive and will be regularly reviewed with the post-holder.

**Main duties, tasks & skills required**:

- Maintain adequate levels of stores to ensure the smooth running of the ward/ department / unit.
- Work alongside ward and catering staff ensuring a timely delivery of snacks and beverages to patients.
- Ensure the clinical environment is well presented, well maintained and complies with Trust Cleaning Standards, to maximise the patient's sense of comfort, safety and well being.
- Communicate effectively with patients, carers, relatives, nursing staff and all members of the multidisciplinary team, also perform additional duties as and when directed by the ward clinical team, to enable nursing staff to undertake direct patient care.
- To liaise with maintenance staff to ensure that equipment is in working order
- Ensure that ward cleaning books are maintained and reviewed.
- Ensure that patient and relative confidentiality is not compromised at any time.
- Alert other team members to issues of quality and risk in the care of patients.
- Work as part of the ward team to ensure the continual provision of the highest possible standards of service.
- To manage own time effectively.
- Ensure own actions are consistent with clinical governance systems.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
- Evidence of completion of Level 3 Qualification or above in Health / Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
- Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. : Customers service/ Food Hygiene / Care Certificate/ Health & Safety i

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