Band 3 Ward Administrator

4 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
Make a passion and a career come together

The Paediatric team at UHB are keen to recruit an individual who is hard working, organised and passionate about providing an excellent service to fulfil our Ward Administrator role.

This person will join a team of highly skilled, friendly staff and work closely with the Senior Nursing team to ensure administrative roles are completed.

The applicant must be able to communicate effectively, have a high standard of written and IT skills.

Confidentiality is an important element of this role and the post holder must be professional at all times.

The post is full time, 37.5 hours per week, the post holder will work in an office within the Paediatric unit at Heartlands hospital. There is some scope for flexibility or a part time job share, so this can be discussed if it appeals to you.

If you are keen to work in a health care environment, have administrative experience and can manage your time efficiently then we want to hear for you

**Main duties, tasks & skills required**:
We have over 100 nurses working within Paediatrics, the staff are supported and managed by a team of Senior Nurses.

The senior team seek to employ an experienced administrator who can provide secretarial and administrative support, act as a personal assistant and be the first point of contact for all non-clinical issues.

The post holder will provide support to ensure staff records are maintained, organised and filed securely.

Meeting minutes are taken and recorded accurately, letters are typed and sent to specified persons.

Information to promote and improve the patient experience is designed, produced and displayed as per request.

Phone calls are taken and messages relayed accordingly.

Appointments and meetings are arranged when required.

Local and trust wide IT systems are used correctly to record necessary information and communicate with other departments.

The Ward Administrator will work co-operatively with colleagues, as part of the team and perform additional duties as and when directed to enable the ward nursing staff to undertake direct patient care.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Numerate and Literate
- GCSE Grade C or above in Mathematics and English Language or equivalent.
- RSA 2 or equivalent word processing

**Desirable**:

- NVQ Level 3 in admin / related field or equivalent experience.

**Experience**:
**Essential**:

- Experience of working in either a customer facing role or within the general public/patients.
- Experience of a previous admin role in a Health Care Environment.

**Additional Criteria**:
**Essential**:
Knowledge:

- Understanding the need for confidentiality and to remain impartial.
- Knowledge of need for prevention of cross infection.

Personal Attributes:

- Ability to remain calm under pressure.
- Ability to manage difficult and stressful situations.
- To be conscientious and hard working.
- To be reliable, flexible and honest.
- Able to use own initiative.

**Desirable**:

- Prepared to undertake further training

**Disclosure and Barring Service Check**:

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