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Band 3 Ward Administrator

6 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
A vacancy has arisen for a Ward Administrator in the maternity department at Birmingham Heartlands Hospital, University Hospitals Birmingham.

University Hospitals Birmingham is extraordinary organisation
- Our diverse and rich communities make us distinctive and unique - the care and Kindness of our patients and families underpins everything we do. Our Trust values of Kind, Connected and Bold define and shape our working practices.

The post is full time (37.5 hours per week) Monday to Friday during office hours.

The post offers the opportunity to join an established and lively team. We pride ourselves on being supportive; ensuring staff satisfaction and promoting a healthy work / life balance are high on our priorities.

**Main duties, tasks & skills required**:
You will be working closely with the clinical team to maintain the functionality of the team. You will provide admin support to the Ward Manager and the clinical team, including minuting meetings and arranging appointments.

The job role will consist of carrying out standard administrator responsibilities, supporting the team and manager to maintain and develop the clinical and operational performance of the ward.

Though you will not be providing hands on patient care, patients may look to you for support and advice which can be a rewarding experience.

You will play a part in managing phone activity within the staff office and displaying the Trust and team values to patient, carers and colleagues.

You will respond to the needs of people in an honest, non-judgemental and open manner which respects the rights of individuals and groups.

You will ensure that services are provided in a safe and supportive environment and at all times adopt a professional approach to your work promoting a positive image to services users/carers and the general public.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems

**Desirable**:

- Experience of working in a busy environment
- Experience of working in Healthcare

**Additional Criteria**:
**Essential**:

- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard/ IT skills
- Good organisation skills and ability to multitask
- Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good inter-personal and communication skills.
- Good organisational skills
- Team Player
- Conscientious
- Demonstrates reliability, motivation and commitment
- Ability to travel to multiple sites

**Desirable**:

- Ability to work under pressure and deal with stressful situations

**Disclosure and Bar