Band 3 Administrator/Co-ordinator

1 month ago

Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

About the Role

We are seeking an experienced and skilled administrator to join our Nuclear Medicine department as a Band 3 Administrator/Co-ordinator. This is an exciting opportunity to work in a busy and dynamic environment, providing administrative support to the booking team.

Key Responsibilities

  • Book Nuclear Medicine scans cross-site, liaising with patients, relatives, and referrers.
  • Exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.
  • Receive and deal with telephone enquiries as appropriate.
  • Input and look up data on Trust IT systems in accordance with Trust policy.
  • Undertake typing, including touch typing from audio and/or copy typing from written documentation.
  • Photocopying, scanning, and filing letters and documents as required.
  • Assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work.
  • Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department.
  • Accurately record telephone messages and other enquiries and refer as appropriate.
  • Provide effective communication and problem-solving face-to-face, email, and via telephone.
  • Attend admin team/departmental meetings on a regular basis.
  • Make decisions and take actions within the team relating to routine enquiries, while receiving support and supervision.
  • Organise own day-to-day work tasks, showing an ability to prioritise in order to achieve set timescales.
  • Follow up any DNAs.
  • Manage at short notice cancellations and re-bookings of patients as necessary onto appropriate lists.

About Us

University Hospitals Birmingham NHS Foundation Trust is a leading healthcare provider in the UK. Our vision is to Build Healthier Lives, and we are committed to creating a kind and inclusive environment for our staff. We offer a wide range of training and development opportunities to support our staff's personal and career development objectives.

We are committed to ensuring that our staff are treated fairly and feel that they belong. We have a diverse and active staff network, and our Fairness Taskforce is led by our CEO. We nurture a culture that empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected, and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

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