Rent Income Officer

2 weeks ago

Orpington, United Kingdom Keniston Housing Association Full time

Keniston are seeking a new Rent Income Officer for 30 hours per week across four days.

We are looking for an experienced person to join our successful team of high performers, who grow revenue for Keniston and deliver on our income performance targets. Our income performance has never been in a better position and we want to ensure this continues.

This specialist role requires:

- a minimum of 2 years previous knowledge of arrears management, welfare benefits and housing law, including legal action and attendance at court
- proven track record of face-to-face customer service
- Excellent interpersonal and communication skills, both verbally and in writing
- Exceptional numeracy skills when dealing with financial matters

The patch is for circa 450 properties in Bexley, Crawley, Croydon, Islington, Lambeth, and Southwark, including around 30 properties sold on long leases.

**Benefits include**:

- 25 days a year plus bank holidays, rising to 30 days for long service
- Life cover is provided once the staff member joins our pension scheme (after 3 months in service)
- Bupa membership - one of the UK’s largest providers of healthcare cash plans

**Job Purpose**

To reduce rent arrears to meet KHA target. To manage a patch of current and former tenant rent arrear cases, taking appropriate action in line with our Policy and relevant Housing Law. To provide appropriate advice and support to our residents around welfare reform and financial inclusion issues. To assist residents to sustain their tenancies and home with an emphasis on early intervention and personal contact.

**Key Responsibilities**
- Administer rent income system and processes.
- Manage arrears cases (regular defaults, broken agreements, residents under a Notice Of Seeking Possession and Court Orders).
- Keep up to date with welfare benefits and have a detailed knowledge of reforms and liaise with HB departments, DWP, support workers, voluntary agencies, Housing Officers, attendance at RSL meetings, building partnerships and representing the Association as required.
- To help identify and make contact with our residents likely to be affected by welfare reform and target resources accordingly. This will involve visiting residents in their homes.
- Work with residents to maximise income, undertaking welfare benefit and income and expenditure checks, budgeting, signposting to debt advice or other agencies.
- Build and maintain positive relationships with current and new residents. Identify vulnerable residents and work with other agencies to assist residents to sustain their tenancy.
- Attend resident meetings and host surgeries to discuss/inform relevant topics, such as welfare reform or service charges.
- Assist residents with re-housing options, for example, downsizing.
- Identify fraud and work with partners to resolve.

**Nature and Scope**

Keniston aims to meet housing need, provide good quality, well managed affordable homes and give the service residents want. Our core values are respect, openness, accountability, honesty and excellence.

As a front line employee, the post holder may encounter customers who are vulnerable, may have difficulty communicating, be anxious or angry. Therefore excellent customer service skills are essential, with the ability to remain calm, patient and professional at all times. The post holder must be able to demonstrate they are listening to our residents, understanding their needs and respond appropriately.

The primary purpose of the role is keep rent arrears to a minimum and within Keniston’s target, by keeping residents informed of their rent responsibilities and assisting residents in a variety of ways to meet their responsibilities. This role will assist people in stressful circumstances, often with multiple debts and complex benefit entitlement. The aim is to enable them tokeep their tenancy and home with Keniston.

This role requires specialist knowledge and excellent communication skills to guide people through, often in challenging circumstances. This role will support those with Housing Benefit difficulties and keep engaged with residents in arrears. It will also included attending court to represent Keniston, when legal action is necessary.

The job holder is required to visit residents in their own home, sometimes in the evening. Welfare reform has led to reductions in benefits and poses challenges for many of our residents. Therefore, the post holder must work proactively, building relationships with residents over time. Residents are assessed for risk of financial difficulty and the post holder is expected to identify and prioritise those tenants, as well as those in arrears.

**Key external contacts**

Residents, Local Authority departments (HB and Fraud team), statutory and voluntary agencies; specialist advice service / CAB / court offices / solicitors / DWP / Job Centre Plus / Private letting agencies / tracing agents / Debit recovery agencies
- Benefits include:_
- _25 days a year plus

  • Saturday Administrator

    1 week ago

    Orpington, United Kingdom The Acorn Group Full time

    **Job Title**:Saturday Administrator **Location**:Langford Russell** **Orpington Office **Brand**: Langford Russell **Salary**: Up to £11.44 per hour **Hours**: Saturday from 9:30am to 4:30pm **A**bout The Acorn Group**: Renowned as market leaders, The Acorn Group is London's largest multi-brand estate agency. We offer our clients the best brands, with...

  • Accommodation Officer

    1 month ago

    Orpington, United Kingdom Pinnacle Group Full time

    **Accommodation Officer **(T410)****: **Overview**: **Ref**: T410 **Salary**: £13.46 - £13.46/hour **Location**: - United Kingdom - England - Greater London - Orpington **Contract Type**: Temporary **Posted**: 13 November 2023 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure -...

  • Accommodation Officer

    4 weeks ago

    Orpington, United Kingdom Pinnacle Group Full time

    **Accommodation Officer **(T410)****: **Overview**: **Ref**: T410 **Salary**: £13.46 - £13.46/hour **Location**: - United Kingdom - England - Greater London - Orpington **Contract Type**: Temporary **Posted**: 13 November 2023 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure -...

  • Office Administrator

    2 weeks ago

    Orpington, United Kingdom London ENT Surgeons Full time

    You will need to be confident and organised to work within our team, providing excellent administrative support to the Consultants and secretaries within this Private Practice. A passion for customer care, exceptional interpersonal skills and a high level of patient focus is needed. Core Responsibilities: Working closely with the Consultants and existing...

  • Senior Data Officer

    3 weeks ago

    Orpington, United Kingdom Absolute Executive Search Full time

    Absolute Executive Search are partnered with a growing organisation who are looking for a Senior Data Officer to join their friendly team. The organisation are at an exciting time of transition with the continued development of their CRM system, the integration of digital platforms and the recently developed new website which are all aimed at improving the...

  • School Lettings Assistant/ Customer Service

    3 weeks ago

    Orpington, United Kingdom School Space Full time

    **Community Connector** **(Local Key Holder / School Lettings Assistant)** - Are you a community minded individual that wants to help schools fight the funding cuts? - Do you have fantastic time keeping skills and a love for working with people? - Have you been looking for a role in the evenings/weekends to fit around your other commitments? If you've...

  • Receptionist

    4 weeks ago

    Orpington, United Kingdom JKR Services Ltd TA Soundcraft Full time

    **Internal promotion within our award-winning team has created an exciting opportunity for a receptionist role at Soundcraft.** Key duties include: - Taking incoming calls and enquiries - Managing incoming and outgoing post - Controlling stationary and ordering - Maintaining general office supply ordering - Admin duties to assist Project Administrators as...

  • Administration

    1 week ago

    Orpington, United Kingdom Reed Full time

    Job Title: Professional Receptionist at Welcoming CompanyWe are currently looking for a warm and efficient receptionist to play a vital role as the first point of contact for our company. The right person for this position will be in charge of welcoming visitors, handling phone calls, and offering crucial administrative support to guarantee everything runs...

  • Customer Service Administrator

    1 week ago

    Orpington, Greater London, United Kingdom ORP Recruitment Full time

    We are thrilled to announce an exciting opportunity at our well-established company! We are currently seeking a Customer Service Administrator to join our close-knit team. As a Customer Service Administrator, you will primarily work alongside the Office Manager, assisting with various administrative tasks. These include handling incoming calls from new and...

  • Housing Support Officer

    3 days ago

    Orpington, United Kingdom Tempest Resourcing Limited Full time

    This is an exciting new role and a fantastic opportunity for the right candidate to join a housing association based in Orpington & Penge and make a real difference to the organisation during a significant period of growth and change. I am recruiting for a small community based housing association, with 413 homes, in the borough of Bromley and Bexley. Our...

  • Housing Support Officer

    23 hours ago

    Orpington, United Kingdom Tempest Resourcing Limited Full time

    This is an exciting new role and a fantastic opportunity for the right candidate to join a housing association based in Orpington & Penge and make a real difference to the organisation during a significant period of growth and change.I am recruiting for a small community based housing association, with 413 homes, in the borough of Bromley and Bexley. Our aim...

  • Customer Service Advisor

    4 weeks ago

    Orpington, United Kingdom Photonic Universe Full time

    This is an exciting opportunity for career development as it involves a lot of learning in a dynamic and fast growing company. The role is based in our office in Orpington, South East London (postcode BR5 3QB). Standard working hours 9am-6pm Mon-Fri. **Responsibilities and duties** - Processing incoming orders and submitting instructions to warehouses for...

  • Administrator

    2 weeks ago

    Orpington, United Kingdom Photonic Universe Full time

    This is an exciting opportunity for career development as it involves a lot of learning in a dynamic and fast growing company. The role is based in our office in Orpington, South East London (postcode BR5 3QB). Standard working hours 9am-6pm Mon-Fri. **Responsibilities and duties** - Processing incoming orders and submitting instructions to warehouses for...

  • Customer Service Advisor

    2 weeks ago

    Orpington, United Kingdom Photonic Universe Full time

    This is an exciting opportunity for career development as it involves a lot of learning in a dynamic and fast growing company. The role is based in our office in Orpington, South East London (postcode BR5 3QB). Standard working hours 9am-6pm Mon-Fri. **Responsibilities and duties** - Processing incoming orders and submitting instructions to warehouses for...

  • Administrator

    3 weeks ago

    Orpington, United Kingdom Photonic Universe Full time

    This is an exciting opportunity for career development as it involves a lot of learning in a dynamic and fast growing company. The role is based in our office in Orpington, South East London (postcode BR5 3QB). Standard working hours 9am-6pm Mon-Fri. **Responsibilities and duties** - Processing incoming orders and submitting instructions to warehouses for...

  • Customer Service Advisor

    3 weeks ago

    Orpington, United Kingdom Photonic Universe Full time

    This is an exciting opportunity for career development as it involves a lot of learning in a dynamic and fast growing company. The role is based in our office in Orpington, South East London (postcode BR5 3QB). Standard working hours 9am-6pm Mon-Fri. **Responsibilities and duties** - Processing incoming orders and submitting instructions to warehouses for...

  • Receptionist (Temporary)

    2 weeks ago

    Orpington, United Kingdom Beaconsfield Dental Practice Full time

    Responsibilities: - Greet and welcome visitors in a professional and friendly manner - Answer and direct phone calls, take messages, and provide information to callers - Perform clerical duties such as filing, photocopying, and faxing - Maintain office supplies and inventory - Schedule appointments and manage calendars - Assist with data entry and record...

  • Receptionist (Temporary)

    2 weeks ago

    Orpington, United Kingdom Beaconsfield Dental Practice Full time

    Responsibilities: - Greet and welcome visitors in a professional and friendly manner - Answer and direct phone calls, take messages, and provide information to callers - Perform clerical duties such as filing, photocopying, and faxing - Maintain office supplies and inventory - Schedule appointments and manage calendars - Assist with data entry and record...

  • Helpdesk Coordinator

    2 weeks ago

    Orpington, United Kingdom OmniRMS For Vinci Full time

    Helpdesk Coordinator Permanent, Full Time **Salary**: £30,000 Location: Orpington BR6 8ND We are recruiting for an experienced Helpdesk Coordinator to join our facilities helpdesk at the Princess Royal Hospital in Orpington. - Previous facilities experience is highly desirable - Previous experience within a customer service, phone-based environment -...

  • Bid Administrator

    2 weeks ago

    Orpington, United Kingdom DBCharles Recruitment Limited Full time

    An Orpington based business are working in partnership with DB Charles Recruitment to help them identify and hire new talent within the Bids & Tenders team. The business are experiencing great growth and the future shows no signs of this slowing up and withthis in mind they would love to bring in a new member of the team as a Bid Support Administrator, with...