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Customer Service Advisor
3 weeks ago
This is an exciting opportunity for career development as it involves a lot of learning in a dynamic and fast growing company.
The role is based in our office in Orpington, South East London (postcode BR5 3QB). Standard working hours 9am-6pm Mon-Fri.
**Responsibilities and duties**
- Processing incoming orders and submitting instructions to warehouses for dispatch of goods;
- Booking couriers and organising dispatch of goods stored locally;
- Resolving difficult situations with customers, such as missed or delayed deliveries, damages or other complaints;
- Updating customers with tracking numbers and dispatch status for their orders;
- Maintaining the database of customers and orders;
- Updating the product catalogue, setting sales, promotions etc.
**Requirements**:
- Excellent attention to detail and accuracy of data recording;
- Recent office-based experience of at least 1 year in a similar roles preferable;
- Good written and verbal communication skills;
- Ability to work in a fast-paced environment;
- Interest in learning new technologies
**Benefits**
Pay: £20,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Free parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: Indeed - Customer Service
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