Customer Service Advisor

7 months ago


Orpington, United Kingdom Photonic Universe Full time

This is an exciting opportunity for career development as it involves a lot of learning in a dynamic and fast growing company.

The role is based in our office in Orpington, South East London (postcode BR5 3QB). Standard working hours 9am-6pm Mon-Fri.

**Responsibilities and duties**
- Processing incoming orders and submitting instructions to warehouses for dispatch of goods;
- Booking couriers and organising dispatch of goods stored locally;
- Resolving difficult situations with customers, such as missed or delayed deliveries, damages or other complaints;
- Updating customers with tracking numbers and dispatch status for their orders;
- Maintaining the database of customers and orders;
- Updating the product catalogue, setting sales, promotions etc.

**Requirements**:

- Excellent attention to detail and accuracy of data recording;
- Recent office-based experience of at least 1 year in a similar roles preferable;
- Good written and verbal communication skills;
- Ability to work in a fast-paced environment;
- Interest in learning new technologies

**Benefits**

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Free parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Indeed - Customer Service



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