Customer Care Advisor
4 months ago
**Temporary Customer Care Advisor**
**Orpington**
**c £23,000 pa / £11.44 ph**
**3 month contract (Perm potential)**
**About us**
It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 55,000 customers across London and the Southeast. Despite this, our staff continue to value the “family feel” culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment.
**Job Purpose**
As we have acquired new businesses into the group, a need has arisen for a Temporary Customer Care Advisor to call our new customers. The purpose of the call is a quality check and to improve their customer journey. You will be working within a small, dedicated Customer Care team.
**Main duties**
- Outbound calls to new customers to check on their customer journey with Spy Alarms
- Dealing with cancellations, escalating to customer care team
- Noting responses
**About you and the skills we need**:
- You should have previous customer service experience and excellent interpersonal skills
- An excellent telephone manner with ability to build a quick and good rapport with customers
- Able to express empathy with any customer issues
- Able to work through lists and accurately record information.
**Hours, pay and benefits**
- The position is full-time Monday to Friday 8.30 to 5 - in our Sidcup office.
- Competitive pay, plus holiday pay pro rata to 23 days plus bank holidays.
- On-site parking
- Friendly, supportive team
- Free Pizza lunch, last Friday of each month
**Job Types**: Full-time, Temporary contract, Fixed term contract
**Benefits**:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
Application question(s):
- Are you located within a close commute to Orpington?
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
Work Location: In person
Reference ID: SP SD
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