Office Administrator

1 week ago

Orpington, United Kingdom London ENT Surgeons Full time

You will need to be confident and organised to work within our team, providing excellent administrative support to the Consultants and secretaries within this Private Practice. A passion for customer care, exceptional interpersonal skills and a high level of patient focus is needed.

Core Responsibilities:
Working closely with the Consultants and existing team of Medical Secretaries in accordance with the London ENT Surgeons standard office procedures to:

- Manage efficient appointment systems ensuring that all clinical data is available for each clinic.
- Organise follow-up investigations relating to clinic appointments, complete relevant forms and liaise with patients and relevant departments.
- Invoice insurance companies, patients and solicitors. Take payments and some other accounts duties as required.
- Liaise and correspond with Insurance Companies for approval of treatment and fees.
- Liaise with Anaesthetists for anaesthetic work-up and pre-assessment investigations for surgical treatment.
- Maintain an accurate database of patients.
- Deal with patients enquires in an efficient, polite and professional manner.
- File correspondence, deal with post (Internal, external/incoming/outgoing), and general office duties.
- Maintain a good standard of tidiness within the department.
- Ensure that all telephones are covered to meet the needs of the business.
- Perform any additional ad-hoc duties that are required by this role to ensure the office runs efficiently and is covered during opening hours.
- Inform the Practice Manager of any concerns you may have.

Personal Profile
- Ability to stay calm and work under pressure
- Ability to cope with changes and frequent interruptions
- Effective team member
- Positive
- Enthusiastic
- Flexible, adaptable and able to plan ahead
- Set high standards and take pride in work
- Customer-focused
- Excellent telephone manner
- Ability to handle information of a confidential nature
- Methodical and accurate

Key Performance Indicators:

- Internal quality questionnaire
- Patient comments and complaints
- Internal audit results
- Telephone answering times
- Punctuality
- Good customer feedback
- Appraisals

**Job Type**: Part time / Job share considered

**Salary**: Dependent on contracted hours and experience

**Job Type**: Part-time

**Salary**: £18,720.00-£20,280.00 per year

Expected hours: 30 per week

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Orpington: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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