Customer Service Administrator

4 months ago


Orpington, United Kingdom Spy Alarms Ltd Full time

**Customer Service Administrators - "**_**Being at SPY is like having another family"**_

Are you interested in working for a successful growing company where the staff feel like this?
- "Being at SPY is like having another family. It is a great working environment where you are made to feel so welcome. Over the years of being at SPY, I have worked my way up to Senior Administrator and have been supported thoroughly all the way through."_
- "The Staff are extremely friendly and always so helpful, I do the quotations on the desk and there are always rewards for when we hit target, hard work definitely doesn’t go unnoticed here"_
- "Working for SPY is a face paced environment, a great place to work with amazing support through the teams structures. Being part of Spy means being part of the Spy Family"_

We are looking for experienced Customer Service Administrators to join our expanding, established, and successful teams at our Head Office in Orpington.

As a key member of the team, you’ll provide first-class customer service dealing with engineers, customers, contracts, orders, and new business with both existing and potential new clients.

You will be performing vital customer support as well as administrative duties including dealing with a high volume of calls, performing basic resets over the phone, assisting with technical queries, maintenance of orders, providing costings, quotes, stock purchasing, and invoicing.

**Responsibilities**:

- Point of contact for customers with queries, complaints, feedback, and requests
- Ensuring timely and professional responses to all incoming and outgoing correspondence
- Diary management of the engineers and allocating of their jobs
- Providing costings and quotes to customers
- Quoting and ordering parts for jobs
- Manage own workload and meet targets
- Invoicing
- Updating systems at all times regarding queries and outcomes
- General administrative duties to Sales Director and Account Manager

**Skills**:

- Being flexible and using your initiative
- Excellent communication and listening skills with the ability to show empathy
- Good computing skills and knowledge of MS Office such as Outlook and Word
- Great ability to build relationships internally and with customers
- Good organisation skills and ability to work to deadline and under pressure
- Demonstrating confidence when faced with challenges
- Remaining calm and professional at all times
- Resolving problems quickly by being thorough and analytical

**We are offering**:

- Competitive starting salary of between £23,000 - £27,000 per annum DOE.
- Additional paid commission of between £700 - £1000+ per year
- 23 days annual leave increasing to 25 days holidays, plus bank holidays
- Pension scheme
- Enhanced family benefits
- Employee Assistance Programme
- Incentive Schemes/Social events
- Paid to Refer a Friend Scheme
- Employee Recognition Scheme
- Development and progression opportunities

For a good work life balance our hours are from 8:30 am - 5.00 pm Monday - Friday.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay

Work Location: In person

Reference ID: Customer Service Advisor



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