Customer Service Administrator

3 months ago


Orpington, United Kingdom Spy Alarms Ltd Full time

Are you interested in working for a successful growing company where the staff feels like this..........?

"Being at SPY is like having another family. It is a great working environment where you are made to feel so welcome. Over the years of being at SPY, I have worked my way up to Senior Administrator and have been supported thoroughly all the way through."

"The Staff are extremely friendly and always so helpful, I do the quotations on the desk and there are always rewards for when we hit target, hard work doesn’t go unnoticed here"

"Working for SPY is a face paced environment, a great place to work with amazing support through the team's structures. Being part of Spy means being part of the Spy Family"

We have an opening on the team here at Spy Alarms. We seek an experienced Customer Support Administrator to join an expanding, established, and successful team at our Head Office in Orpington on the Service Team.

As a key member of the team, you’ll provide first-class customer service dealing with engineers, customers, contracts, orders, and new business with both existing and potential new clients.

You will be performing vital customer support as well as administrative duties including dealing with a high volume of calls, performing basic resets over the phone, assisting with technical queries, maintenance of orders, providing costings, quotes, stock purchasing, and invoicing.

**Responsibilities**:

- Point of contact for customers with queries, complaints, feedback, and requests
- Shared responsibility in answering approx. 10-20 calls per day per person.
- Diary management of the engineers and allocating of their jobs
- Providing costings and quotes to customers
- Ordering parts for jobs
- Invoicing
- Updating online portals at all times regarding queries and outcomes
- Completing risk and method statements for planned work
- Obtaining permits

**Skills**:

- Being flexible
- Using initiative
- Communication and listening
- Information technology
- People management
- Organisation
- Customer service
- Being confident and focused
- Being professional and courteous
- Resolving problems quickly
- Being thorough and analytical

**We are offering**:

- Competitive salary
- Additional paid commission of between £700 - £1000+ peryear
- Ongoing training.
- Pension scheme
- EAP - Employee Assistance Program
- Onsite parking
- Employee Engagememt
- Company incentives/days out
- Dress down and Pizza Friday

At Spy, we believe in longevity and promoting from within. We have regular monthly training sessions and offer a competitive starting salary.

As a Service Administrator, you will be working within a fast-paced but fun and relaxed environment where we enjoy engaging with our staff by holding charity and employee focused events.

Working hours between 8:30 am - 5.00 pm Monday - Friday. 31 days paid annual leave increasing to 33 days with service and an additional day for a good sickness record.

If you would like to be considered for the above role please contact the Group HR Manager Samantha Foster.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Gym membership
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends
- Overtime

Ability to commute/relocate:

- Orpington, Greater London: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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